Role & responsibilities

Own resolution of high-priority and complex production incidents within SLAs, including root cause analysis and permanent fix recommendations

Support inventory fulfillment processes: reservations, pick release, pick confirmation, ship confirmation, and inventory transactions triggered by shipments

Troubleshoot fulfillment-related inventory issues such as availability discrepancies, reservation failures, pick and ship confirm errors, and backorders

Support core inventory processes: receiving, transfers, miscellaneous transactions, cycle counts, on-hand and availability, lot/serial control

Monitor inbound and outbound interfaces daily, identify failed or stuck transactions, and drive timely resolution across teams

Analyze and resolve issues with B2B messages (ASN, SN, PO acknowledgements, receipt confirmations), working with the integration team on fixes and reprocessing

Perform data validation and reconciliation of on-hand, in-transit, shipments, and receipts vs. ASNs, and recommend corrective actions

Identify recurring issues and trends, and recommend configuration or process improvements

Raise and manage Oracle SRs through to resolution

Create and maintain runbooks and known-error logs; guide and mentor junior consultants and business users

Provide hypercare status updates and escalations to stakeholders and leadership

Required

7+ years of functional experience in Oracle Cloud SCM, with deep Inventory Management expertise

Strong end-to-end supply chain process knowledge across procure-to-pay, inventory, and order-to-cash, including Order Management, Supply Chain Orchestration, and Shipping

At least one full-cycle Oracle Cloud implementation and prior hypercare or post-go-live support experience in a lead or senior role

Proven hands-on experience troubleshooting inventory fulfillment flows, including reservations, pick/ship,



and related inventory transactions

Strong working knowledge of B2B messaging such as ASN and SN, including how they flow between Oracle Cloud and trading partners

Basic SQL skills for data checks and troubleshooting; familiarity with OTBI/BI Publisher reports

Strong incident management, documentation, stakeholder communication, and mentoring skills

Preferred

Oracle Cloud SCM certification (Inventory Management, Order Management, or Supply Chain Orchestration)

Familiarity with FBDI and integration monitoring (OIC)

Preferred candidate profile

This role leads functional support for hypercare following the Oracle Cloud implementation, with a focus on Inventory Management and the inventory side of order fulfillment. The senior consultant will drive resolution of complex production issues, stabilize end-to-end supply chain operations, and ensure a well-documented solution.

Responsibilities

Own resolution of high-priority and complex production incidents within SLAs, including root cause analysis and permanent fix recommendations

Support inventory fulfillment processes: reservations, pick release, pick confirmation, ship confirmation, and inventory transactions triggered by shipments

Troubleshoot fulfillment-related inventory issues such as availability discrepancies, reservation failures, pick and ship confirm errors, and backorders

Support core inventory processes: receiving, transfers, miscellaneous transactions, cycle counts, on-hand and availability, lot/serial control





Monitor inbound and outbound interfaces daily, identify failed or stuck transactions, and drive timely resolution across teams

Analyze and resolve issues with B2B messages (ASN, SN, PO acknowledgements, receipt confirmations), working with the integration team on fixes and reprocessing

Perform data validation and reconciliation of on-hand, in-transit, shipments, and receipts vs. ASNs, and recommend corrective actions

Identify recurring issues and trends, and recommend configuration or process improvements

Raise and manage Oracle SRs through to resolution

Create and maintain runbooks and known-error logs; guide and mentor junior consultants and business users

Provide hypercare status updates and escalations to stakeholders and leadership

Required

7+ years of functional experience in Oracle Cloud SCM, with deep Inventory Management expertise

Strong end-to-end supply chain process knowledge across procure-to-pay, inventory, and order-to-cash, including Order Management, Supply Chain Orchestration, and Shipping

At least one full-cycle Oracle Cloud implementation and prior hypercare or post-go-live support experience in a lead or senior role

Proven hands-on experience troubleshooting inventory fulfillment flows, including reservations, pick/ship, and related inventory transactions

Robust working knowledge of B2B messaging such as ASN and SN, including how they flow between Oracle Cloud and trading partners

Basic SQL skills for data checks and troubleshooting; familiarity with OTBI/BI Publisher reports

Strong incident management, documentation, stakeholder communication, and mentoring skills

Preferred

Oracle Cloud SCM certification (Inventory Management, Order Management, or Supply Chain Orchestration)

Familiarity with FBDI and integration monitoring (OIC)

📌 Oracle Scm Functional Consultant (Bengaluru)
🏢 IndiHire Consultants
📍 Bengaluru