About Us

Moto365 is a next-generation automotive technology company building a seamless ecosystem of vehicle care, intelligent diagnostics, and connected services. We combine AI-powered inspection systems, smart workshop platforms, and predictive maintenance tools with real-world automotive expertise — transforming how contemporary drivers maintain and experience their vehicles.

Role Overview

We are looking for a hands-on Operations Manager to own day-to-day operations and build scalable processes as we grow. You will coordinate across teams, manage vendors and field partners, track performance, and make sure every inspection and customer commitment is delivered on time and to a high standard.

Key Responsibilities

 Plan, manage and oversee daily operations, including Service Delivery and Service Operations, to ensure smooth, timely delivery of inspection services within agreed SLAs.

 Design, document and continuously improve SOPs, workflows and process controls.

 Coordinate with product, tech, sales and customer teams to resolve operational bottlenecks.

 Manage vendors, inspectors, field partners and service providers, including onboarding and performance reviews.

 Track KPIs such as turnaround time, inspection quality, cost per inspection and customer satisfaction, and report to leadership.





 Handle escalations and ensure quick, effective resolution of customer and partner issues.

 Monitor operational costs, support budgeting, and identify cost-saving opportunities.

 Ensure compliance with internal policies, legal requirements and data-handling standards.

 Maintain accurate MIS reports, dashboards and trackers.

 Own time slot management for inspections, balancing inspector availability, customer preferences and turnaround time.

Required Qualifications

 Bachelor's degree in Business Administration, Engineering, Operations or a related field (MBA preferred).

 2–3 years of experience in operations, with hands-on experience in Service Delivery, Service Operations and time slot management, preferably in a startup, automotive, logistics, marketplace or tech-enabled services environment.

 Strong process-thinking and problem-solving skills.

 Proficiency in Excel/Google Sheets and comfort with reporting tools and dashboards.

 Excellent communication, coordination and people-management skills.

 Ability to work in a fast-paced, ambiguous environment and take ownership.

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Operations Manager (Bengaluru)
🏢 Moto365 Platforms Private
📍 Bengaluru