Job highlights

- Graduate/Post Graduate in commerce with 15 years experience including 5 years in relevant duties
- Lead client engagements, manage operations and SLA delivery, oversee quality and team performance, handle client interactions and stakeholder management, develop KPIs and motivate team

Graduate / Post Graduate in commerce with minimum 15 years of experience out of which 5 years directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Roles and Responsibilities

Leading and delivering client engagements that helps identify, design, and implement creative business solutions for the company.

Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration of the process.

Oversee the quality of deliverables, manage team relationships effectively to ensure exceptional performance; as well as participate in the development and presentation of proposals for business development.

Responsible for client interactions with necessary reports highlighting efforts, result and bottlenecks

Manage stakeholders and understand their business problem and provide adequate solutions.

Collaborate across multiple stakeholders:



business leaders, delivery leads, account management for service delivery, capability showcase and current business development.

Excellent Client Management, aiming at high Client Satisfaction scores.

Manage conference calls / other communication with the client and build a rapport with key client contacts.

Develop roadmaps and establish KPIs, to manage performance and communicate results on client account.

Lead & motivate a team and ensure their development through direct coaching / feedback wherever required.

Support Learning and development initiatives, Coaching and counselling, staff motivation retention programs.

Identify pivotal employees and nurture them to become the second line managers

Effectively implement rewards / recognition & appraisal programs. Create cross-functional teams to encourage team building. Focus should be on knowledge driven growth for the team.

Support PnL & Balance Sheet enrichment process, ensure proper controls are in place and operating effectively.

Farming, supporting new business initiatives.

Transitioning support.

Plan and co-ordinate with internal team to meet SLA standards.

Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements / new process migrations.

*****

📌 Operations Manager (Chennai)
🏢 ESSCORP TECH
📍 Chennai