Company Description ADA Tech Solutions Pvt Ltd is a next-generation customer experience and contact center services provider offering fast, reliable, and efficient on-demand solutions. The organization is built on strong ethics and values, with a culture that aligns individual goals to the company’s broader vision.

With diverse departments including Sales, Marketing, Finance, Education Counselling, Automobile, and IT, ADA Tech Solutions provides varied career paths and a rewarding professional journey. The company is committed to improving customer experience, delivering high-quality, cost-effective call center services, and becoming a global leader in outsourcing solutions through the use of technology and optimized processes.

Role Description The Operations Manager will oversee day-to-day contact center operations, ensuring service quality, efficiency, and adherence to client requirements.

Responsibilities include monitoring performance metrics, optimizing workflows, managing staffing and scheduling, and implementing process improvements to meet operational targets. The role involves close collaboration with department leads across Sales, Marketing, Finance, Education Counselling, Automobile, and IT to coordinate resources and maintain consistent service delivery.

The Operations

Manager will also handle escalations,



support training and development initiatives, and contribute to strategic planning for continuous improvement. This is a full-time, on-site role based in the Pune Division.

Qualifications

- Strong operations management skills, including process optimization, workforce management, and performance monitoring.
- Experience in contact center or BPO environments, with a focus on customer experience, service quality, and SLA adherence.
- Leadership capabilities, including team management, coaching, conflict resolution, and cross-functional coordination.
- Analytical and problem-solving skills, with proficiency in using data and KPIs to drive decisions and improvements.
- Excellent communication and stakeholder management skills for collaborating with clients and internal teams.
- Ability to work in office in Pune Division and manage operations in a fast-paced, dynamic environment.
- Bachelor’s degree in Business Administration, Operations Management, or a relevant field; advanced qualifications are an advantage.
- Familiarity with contact center technologies, CRM tools, and reporting systems; experience with automation or CX platforms is beneficial.
- Demonstrated commitment to ethical practices, high service standards, and continuous professional development.

📌 Operations Manager (Pune)
🏢 ADA Tech Solutions
📍 Pune