Key Responsibilities

- Handle and resolve student/applicant queries across email, phone calls and the CRM with quick turnaround and clear follow-ups.

- Log, track and update every interaction in the CRM so records stay accurate and up to date.

- Follow up on pending queries and make sure nothing slips through the cracks.

- Maintain and organise operational data in Excel (lists, trackers, basic cleanup).

- Build and publish regular reports using dashboards — query volumes, resolution times, pending items and other key metrics.

- Coordinate with internal teams (admissions, academics, marketing) to escalate and close student issues.

Requirements

Technical

- Excel (intermediate): comfortable with formulas (VLOOKUP/XLOOKUP, IF, SUMIF/COUNTIF), pivot tables, sorting/filtering, and cleaning up messy data.

- Dashboards / reporting: able to read, update and publish reports from dashboard tools (Google Sheets dashboards, Looker Studio, or similar). Willing to learn our stack if new to it.

- CRM: prior experience with any CRM is a plus (not mandatory — we'll train).

Communication

- Solid written English for email responses — clear, polite, professional.

- Confident verbal communication for handling phone queries.

- Hindi/Hinglish comfort is a plus for connecting with students and parents.

Behavioural

- Organised and detail-orientated — you don't lose track of open items.





- Responsive and proactive — quick to reply, quicker to follow up.

- Patient and empathetic when dealing with students and parents.

- Able to juggle multiple queries without dropping quality.

Eligibility

- Students (final or pre-final year) or recent graduates.

- Able to commit to the full internship duration and be able to join full-time incase of PPO.

Who Should Apply?

- Students or recent grads looking to build hands-on experience in Program operations and support.

- Anyone comfortable with data, dashboards and Excel who enjoys turning numbers into clear reports.

- People who are responsive, organised and genuinely good at communicating — over email, phone and chat.

- Those who like solving problems and don't mind owning queries end-to-end.

- Bonus if you've worked with a CRM or in an edtech/admissions setup before.

What You'll Learn

- How a real admissions / support operation runs end-to-end.

- Hands-on CRM skills — managing pipelines, logging interactions and clean data hygiene.

- Practical Excel and dashboard reporting you can carry into any data/ops role.

- How to handle real customer (student/parent) conversations with professionalism.

- Cross-team coordination inside a fast-moving edtech startup.

- Exposure to how data drives decisions in marketing and admissions.

📌 Operations Intern (Gurugram)
🏢 Sunstone Education
📍 Gurugram