Role & responsibilities -

1. Order Management

- Monitor and manage customer orders throughout the order lifecycle.
- Review order status and identify processing exceptions.
- Coordinate with warehouses and customer service teams to resolve order issues.
- Ensure orders meet customer requested delivery dates.
- Handle order modifications, cancellations, holds and releases.

2. Shipment Monitoring & Follow-up

- Monitor shipment progress from order creation through delivery.
- Proactively follow up delayed shipments with logistics providers.
- Coordinate ETA updates and communicate shipment exceptions.
- Coordinate shipment investigations and escalation.
- Maintain shipment tracking reports and provide status updates to stakeholders.

3. Invoice Administration

- Create manual invoices
- Verify invoice data accuracy and supporting documentation.
- Ensure invoice creation complies with applicable operational procedures.

4. Regional Stakeholder Coordination

- Liaise with:
- Customers Supply Chain Teams
- Customers Control Center Teams
- Country Interfaces
- Carriers
- Warehouse Operations
- Planning Teams
- Coordinate operational activities across multiple APAC countries.
- Support issue resolution through email, phone, collaboration tools, and escalation channels.
- Support business inquiries

5.



Continuous Improvement

- Identify operational improvement opportunities.
- Support process standardization.
- Update SOPs and knowledge articles.
- Participate in process migration and Knowledge Transfer activities.

Preferred candidate profile -

Education

Bachelor's Degree in Supply Chain, Logistics, Business Administration, International Trade, or a related discipline preferred.

Candidates with relevant operational experience in logistics, customer service, or supply chain operations may also be considered.

Required Skills

- Technical Skills:

Experience with:
- Order Management System (OMS)
- Transportation Management Systems (TMS)
- Warehouse Management Systems (WMS)

Preferred familiarity with:
- Microsoft Excel
- Outlook
- Teams / Freshdesk/ Slack
- PowerPoint
- Soft Skills:
- Solid communication skills
- Analytical thinking
- Problem solving
- Stakeholder management
- Ability to work under pressure
- Attention to detail
- Multitasking

Preferred Experience

- 2–5 years of experience in :
- Logistics Operations
- Supply Chain Operations
- Control Tower Operations
- Order Management
- Customer Service Operations
- Experience with cross-functional collaboration.

📌 Operations Executive (Mumbai)
🏢 Dhl Supply Chain
📍 Mumbai