Operations Associate – D2C Fulfilment & Warehouse

Daruwalla Consultancy Services is hiring on behalf of a fast-growing beauty and personal care brand that sells across India, the US and the UK through its own D2C websites, retail partners, marketplaces and quick commerce.

ROLE AT A GLANCE

- Location: Lower Parel, Mumbai, with regular warehouse visits
- Type: Full-time
- Reports to: Global Warehouse Operations Manager
- Experience: Minimum 3–4 years
- Working days: Monday to Friday; Saturdays based on business requirements
- Salary: ₹10 – 12 LPA plus performance-based incentives

THE ROLE You will make sure every order placed on the brand's website reaches the customer on time and in perfect condition, and that stock records are always accurate. You will be the daily link between the customer experience team, the warehouse partner and the courier partners. You will also own the WMS, from fixing day-to-day issues to building new integrations. This is a hands-on role for someone who loves detail and systems and wants to grow into a broader operations career.

KEY RESPONSIBILITIES

1. D2C order fulfilment and tracking

- Monitor daily website orders and make sure every order is picked, packed and dispatched within SLA
- Track shipments with courier partners and chase delayed, stuck or failed deliveries until they close
- Handle escalations from the customer experience team: wrong items, damages, missing items and address changes
- Manage returns and RTOs: follow up on undelivered orders, track returns back to the warehouse and update their status in the system
- Coordinate special dispatches such as gifting, influencer orders, replacements and sale-period surges

1. Warehouse coordination

- Act as the daily point of contact with the warehouse partner for D2C operations
- Share daily dispatch plans and flag priority orders before peak sales and campaigns




- Track warehouse SLAs (dispatch time, order accuracy, returns processing) and escalate misses with evidence
- Check that packaging, inserts and kitting follow brand standards

1. Inventory management

- Record inbound stock (GRN) against purchase orders and flag shortages, excess units and damages
- Run weekly cycle counts and reconcile WMS stock with physical stock and sales channel inventory
- Track batch numbers, expiry dates and FEFO compliance, and flag near-expiry stock early
- Share daily and weekly stock reports and flag SKUs at risk of stocking out

1. WMS management and integrations

- Own the WMS day to day: user access, SKU and location masters, configuration and workflows
- Troubleshoot inventory sync errors, failed order pushes, stuck shipments, and label or invoice errors. Fix them, or escalate to the WMS vendor and track to closure
- Develop and maintain integrations between the WMS and the website, courier aggregators, marketplaces and ERP (SAP), working with tech partners on APIs and data mapping
- Test and roll out new WMS features and process changes, document SOPs and train the team
- Keep data clean and reconcile stock between the WMS, ERP and sales channels
- Use AI tools and scripts to automate routine reports, tracking and reconciliation

HOW SUCCESS IS MEASURED
- Orders dispatched within SLA
- On-time delivery rate and average delivery time
- RTO rate and time to process returns back into stock
- Order accuracy and inventory accuracy from cycle counts




- Customer escalations resolved within the agreed timeline

WHAT WE'RE LOOKING FOR
- 3–4+ years in e-commerce order fulfilment, warehouse operations, inventory management or WMS administration, ideally at a D2C, beauty or FMCG brand
- Robust hands-on experience with a WMS or OMS such as EasyEcom, Unicommerce or similar, including configuration, troubleshooting and integrations with Shopify, couriers and marketplaces
- SAP experience (Business One or S/4HANA) is a strong plus
- Comfortable with Excel / Google Sheets, including VLOOKUP / XLOOKUP and pivots. Familiarity with AI tools is a plus
- Working knowledge of courier and shipping aggregator platforms, and of the RTO and returns process
- Detail-oriented, organised and quick to follow up; you close loops without being chased
- Clear communicator in English and Hindi, comfortable working with warehouse and courier teams
- Bachelor's degree in any discipline; Supply Chain or Operations preferred

WHY JOIN
- Learn end-to-end operations at a brand growing across India, the US and the UK
- Work closely with the Global Warehouse Operations Manager, with a clear path to grow into larger operations roles
- Competitive salary and performance-based incentives

Apply on Indeed with your updated resume once you have completed the screening questions. Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Application Question(s)

- How many years of experience do you have in e-commerce order fulfilment or warehouse operations?
- Have you worked hands-on with a WMS or OMS such as EasyEcom or Unicommerce?
- Have you worked on SAP (Business One or S/4HANA)?
- Are you comfortable working from Lower Parel, Mumbai, with regular warehouse visits?
- What is your current CTC (in LPA)?
- What is your expected CTC (in LPA)?
- What is your notice period?

Work Location: In person

📌 Operations Associate –C Fulfilment & Warehouse (Parel)
🏢 Daruwallas Consultancy Services
📍 Parel