Operations & Customer Success Intern

Company: Mentoria | Location: Kolkata (Remote + on-ground Saturdays)

Type: Internship, with paid freelance opportunities | Duration: 3-6 Months

Compensation: Stipend + freelance earnings per implementation

ABOUT MENTORIA

Mentoria is a leading career discovery and planning platform dedicated to helping individuals make informed career choices. We combine psychometric assessments, expert counselling, and an expansive knowledge base to guide students and professionals on their journey. Through our CSR and NGO partnerships, we also take career guidance to young people who have rarely had access to it.

ROLE OVERVIEW

This is not a typical back-office internship. As our Operations & Customer Success Intern, you will be the voice that keeps students and parents supported through their Mentoria journey, from the first call to the final follow-up.

Alongside the internship, you will get paid freelance opportunities on our offline implementations with partner NGOs. Working with one of our counsellors, you will manage entire on-ground implementations with underprivileged girls in Kolkata, helping many of them think seriously about their future for the first time.

KEY RESPONSIBILITIES

- Customer Success
- Make customer success calls to students and parents, understanding their needs and guiding them through Mentoria's programmes.
- Make timely follow-up calls so every customer completes their journey and no one falls through the cracks.
- Handle queries and concerns with empathy and clarity, and escalate where needed.
- Operations & Scheduling
- Schedule counselling sessions and coordinate calendars between counsellors, students and parents.




- Maintain accurate records of calls, sessions and follow-ups in our systems.
- Flag recurring issues and suggest small process improvements.
- Offline Implementations (Paid Freelance)
- Manage end-to-end on-ground implementations with NGO partners, alongside a Mentoria counsellor.
- Coordinate logistics with the NGO team, including venue, participants, materials and timings.
- Support the counsellor during sessions with underprivileged girls, creating a safe and encouraging space.
- Be on the ground usually two Saturdays a month, with a maximum of three.

QUALIFICATIONS AND SKILLS

- Based in Kolkata and able to travel within the city for on-ground Saturdays.
- Fluent in Bengali, Hindi & English is a plus.
- Confident on the phone, with clear and warm communication.
- Resourceful and quick on your feet, able to handle a schedule change, a difficult call or an on-ground situation calmly.
- Organised and dependable, with valuable follow-through.
- Comfortable with weekend field work.

As the on-ground work involves working closely with young girls, we are especially keen to hear from women candidates. Women candidates are strongly encouraged to apply.

WHY JOIN MENTORIA

- Real impact: Help underprivileged girls see that their future can be a choice.
- Earning potential: Paid freelance work on offline implementations on top of your stipend.
- Ownership: Manage full implementations, not just support tasks.
- Growth: Learn customer success, operations and field counselling support from experienced professionals.

HOW TO APPLY

Send your CV to [email protected] with the subject line "Ops & CS Intern – Kolkata". In 2–3 lines, tell us why this role matters to you.

📌 Operations And Customer Success Intern (Kolkata)
🏢 Mentoria
📍 Kolkata