Key Responsibilities And Accountabilities Of The Role

- Operational Management:
- Oversee all operational activities within the FMS division, including maintenance, housekeeping, security, landscaping, and other facility management services.
- Establish and enforce operational policies, procedures, and standards to ensure consistent service delivery and adherence to quality and safety standards.
- Monitor operational performance metrics, analyze data, and implement improvements to enhance efficiency, productivity, and cost-effectiveness.
- Client Relationship Management:
- Build and maintain strong relationships with key clients, understanding their needs, preferences, and expectations.
- Collaborate with the sales and client services teams to develop customized solutions, negotiate contracts, and ensure client satisfaction and retention.
- Address client inquiries, concerns, and escalations promptly,



and implement corrective actions to resolve issues and maintain positive client relationships.
- Business Development
- Identify and secure new clients.
- Develop sales strategies.
- Negotiate and close deals to secure current business.
- Conduct market research to identify new opportunities.
- Implement business development plans.
- Financial Management:
- Develop and manage the annual budget for the FMS division, ensuring alignment with financial targets and business objectives.
- Monitor financial performance, analyze variances, and implement cost-saving measures to optimize profitability and resource utilization.
- Responsible for P&L; for the region
- Evaluate pricing strategies, contract terms, and vendor agreements to maximize revenue and minimize expenses while maintaining service quality.

📌 Operation Manager- FMS (Gujarat)
🏢 CREST PROPERTY SOLUTIONS PRIVATE
📍 Gujarat