Job Title: Customer Service Associate UK Banking Voice Process

Process: Inbound/Outbound Voice

Industry: Banking and Financial Services

Location: Bangalore

Experience: Freshers and experienced candidates

Shift: UK shifts (may include rotational shifts)

Job Summary

We are looking for customer-focused professionals to handle customer queries for UK banking clients over the phone. The role involves providing banking-related assistance, resolving customer issues, maintaining service quality, and following banking security and compliance procedures.

Key Responsibilities

- Handle inbound and/or outbound calls from UK banking customers.
- Assist with account-related queries, balance enquiries, transactions, payments, and card-related issues, subject to role authorization.
- Support customers with internet and mobile banking queries.
- Handle complaints and provide appropriate resolutions or escalations.
- Verify customer identity by following approved security and authentication procedures.
- Maintain accurate customer records and update details in the CRM system.
- Follow data protection, confidentiality, anti-fraud, and anti-money-laundering procedures relevant to the role.
- Meet quality, customer satisfaction, productivity, and service-level targets.




- Communicate professionally with UK customers using clear English and appropriate telephone etiquette.

Required Skills
- Good verbal and written English communication.
- Neutral or explicit, easily understandable pronunciation.
- Good listening, problem-solving, and customer-handling skills.
- Basic knowledge of banking products and services.
- Ability to handle difficult customers professionally.
- Basic computer knowledge and typing skills.
- Willingness to work UK business hours or rotational shifts.

Eligibility Criteria
- Minimum qualification: 12th pass or graduate, depending on the employer.
- Freshers may apply; relevant customer service or banking experience is an advantage.
- Candidates must be comfortable working in a voice-based process.
- Strong customer service orientation and attention to detail.

Key Performance Indicators (KPIs)
- Customer satisfaction (CSAT).
- Quality audit scores.
- Average handling time (AHT).
- First-call resolution (FCR).
- Attendance and schedule adherence.
- Compliance with banking security procedures.

Note: Exact eligibility, shift timings, salary, and banking responsibilities depend on the employer and client requirements. For More Info Contact HR team -

Vijay- (phone hidden)

Shafiya - (phone hidden)

📌 Openings For UK Banking Voice CTC Upto 6.6Lpa (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru