On-Call IT Support Engineer

Location: Chennai

Experience: 24 years

Work Schedule: On-call rotation, including nights, weekends and holidays as required.

Role Overview

Provide IT support during assigned on-call hours, respond to critical incidents and coordinate with technical teams to restore services within agreed timelines.

Key Responsibilities

- Respond to support calls, monitoring alerts and incident tickets during assigned on-call shifts.
- Troubleshoot issues related to desktops, laptops, Windows operating systems, business applications and network connectivity.
- Provide basic support for Active Directory accounts, password resets, account unlocks, VPN and Microsoft 365.
- Assess incident severity, business impact and urgency; escalate issues to the appropriate technical teams.
- Coordinate with infrastructure, application, network teams and vendors to resolve incidents.
- Keep users and stakeholders informed about incident status and resolution progress.
- Record troubleshooting steps, actions taken and resolutions in the ITSM tool.
- Support approved maintenance activities and perform service availability checks.
- Maintain shift handover notes, escalation contacts, SOPs and knowledge articles.
- Follow access control,



information security and change management procedures.

Required Skills

- Experience in IT helpdesk, desktop support or infrastructure support.
- Working knowledge of Windows, Microsoft 365, Active Directory and remote support tools.
- Basic understanding of TCP/IP, DNS, DHCP, LAN/WAN and VPN troubleshooting.
- Familiarity with ticketing tools such as ServiceNow, ManageEngine or an equivalent.
- Understanding of incident priorities, SLAs and escalation procedures.
- Solid troubleshooting, communication and coordination skills.
- Ability to work independently and remain available during assigned on-call hours.

Qualification Diploma or degree in IT, Computer Science, Electronics or a related discipline; equivalent relevant experience may also be considered.

Preferred

- Previous experience supporting critical business environments.
- ITIL Foundation, CompTIA A+ or relevant Microsoft certification.
- Availability to attend the Chennai site when an incident requires onsite support.

If the JD aligns with your roles and responsibilities share us your updated resumes to [email protected] or WhatsApp (phone hidden)

📌 On-Call Support - Chennai
🏢 3i Infotech
📍 Chennai