Motor Claims SME – Business Acceptance Testing (BAT)

Claidroid — Pune / Thiruvananthapuram, India (Hybrid)

Claidroid Technologies Pvt. Ltd.

Location: Pune / Trivandrum

Work Mode: Hybrid – Office Attendance Only on Need Basis

Experience: 5–7 Years

Open Positions: 2

We’re Hiring: Motor Claims SME – Business Acceptance Testing

Claidroid Technologies Pvt. Ltd. is hiring experienced Motor Claims Subject Matter Experts (SMEs) for a strategic Business Acceptance Testing (BAT) engagement with a leading global Insurance and Financial Services client.

We are looking for professionals with strong domain expertise in Motor Insurance Claims, First Notification of Loss (FNOL), Claims Registration, Liability Assessment, Survey & Inspection, Repair Management, Claims Settlement and Business Acceptance Testing.

The role focuses on validating business requirements, reviewing test scenarios, supporting end-to-end testing and ensuring that motor claims processes and system enhancements meet business expectations.

This is primarily a Motor Insurance Domain SME role, not a generic software testing position.

Candidates should possess strong functional knowledge of the motor claims lifecycle, supported by practical experience in Business Acceptance Testing (BAT), User Acceptance Testing (UAT), test execution and defect management.

About Claidroid Technologies

Claidroid Technologies Pvt. Ltd. is a global digital transformation and technology services partner built around Cloud, AI, Automation and Enterprise Platforms.

We work with leading enterprises to modernize technology platforms, improve operational efficiency, strengthen governance and deliver high-quality technology solutions.

Our expertise spans Insurance Technology, ServiceNow, Cloud Engineering, Artificial Intelligence, Intelligent Automation, DevOps, DevSecOps, Quality Engineering and Enterprise Digital Transformation.

Role Overview

As a Motor Claims SME – Business Acceptance Testing, you will work closely with business stakeholders, claims operations teams, Business Analysts, Developers and Quality Assurance teams to ensure that insurance claims systems and processes meet functional and operational requirements.

You will serve as the subject matter expert for Motor Claims within the BAT team, providing guidance on business processes, functional requirements, acceptance criteria and end-to-end claims workflows.

You will participate in testing new system implementations, application enhancements and production fixes, ensuring that changes accurately reflect motor insurance business requirements.

The role requires strong understanding of FNOL, Claims Registration, Liability Assessment, Survey & Inspection, Repair Management, Total Loss, Settlement, Recovery and Claims Controls.

You will also support defect investigation, business validation, UAT, production verification and test sign-off recommendations.

This role combines Motor Insurance Domain Expertise, Business Acceptance Testing, Business Process Validation and Quality Assurance.

Key Responsibilities

Motor Claims Domain Expertise

- Act as the Subject Matter Expert for Motor Insurance Claims within the Business Acceptance Testing team.
- Provide functional expertise across the end-to-end motor claims lifecycle.
- Analyse business requirements, change requests and functional specifications related to Motor Claims.
- Validate business rules, process flows and expected system behaviour.
- Support claims-related business process improvements and system enhancements.
- Provide functional guidance to Business Analysts, Testers, Developers and project stakeholders.
- Ensure business requirements accurately reflect operational claims processes.

Business Acceptance Testing (BAT)

- Review and validate test scenarios, test cases and acceptance criteria.
- Ensure adequate test coverage across Motor Claims business processes.
- Execute Business Acceptance Testing for current implementations, enhancements and production fixes.
- Validate system functionality against defined business requirements.
- Identify discrepancies between expected and actual system behaviour.
- Support end-to-end business process testing across interconnected claims activities.
- Document testing observations, defects and business-impact assessments.
- Provide recommendations for business acceptance and testing sign-off.

End-to-End Motor Claims Process Validation

Validate business workflows covering

- First Notification of Loss (FNOL): Claim initiation and loss notification processes.
- Claims Registration:



Claim creation, registration and validation.
- Liability Assessment: Evaluation of claim liability and business rules.
- Survey & Inspection: Surveyor activities, inspections and damage assessments.
- Repair Management: Repair authorization, repair workflows and associated processes.
- Total Loss Management: Total loss assessment and related claims processing.
- Claims Settlement: Settlement calculations, approvals and payments.
- Claims Recovery: Recovery processes and associated controls.
- Fraud Detection: Fraud indicators, validation checks and claims controls.
- Claim Closure: Final validation and closure of claims.

Defect Management & Business Validation

- Identify, document and track functional defects during testing.
- Analyse defects from a Motor Insurance business-process perspective.
- Collaborate with business and IT teams to investigate and resolve issues.
- Participate in defect triage meetings and solution discussions.
- Validate defect fixes and confirm alignment with business expectations.
- Communicate the business impact of identified defects.
- Support timely resolution of testing issues.

UAT, Production Verification & Quality Assurance

- Support User Acceptance Testing (UAT) activities when required.
- Participate in Production Verification Testing following system changes.
- Validate that implemented solutions meet expected business outcomes.
- Ensure compliance with applicable regulatory requirements, internal policies and business standards.
- Prepare test execution reports and defect summaries.
- Provide inputs for business acceptance and release-readiness decisions.
- Contribute to continuous improvement of BAT processes and testing practices.

Stakeholder Collaboration & Documentation

- Participate in requirement walkthroughs and functional discussions.
- Collaborate with Motor Claims business teams, operations, technology and QA stakeholders.
- Translate business requirements into clear test scenarios and validation criteria.
- Explain complex claims processes to technical and non-technical team members.
- Maintain documentation relating to test results, defects and functional observations.
- Communicate testing progress, risks and outstanding issues.
- Support effective coordination between business and technology teams.

Must-Have Skills

Motor Insurance Claims Domain

- 5–7 years of relevant experience, with strong knowledge of Motor Insurance Claims processes.
- Thorough understanding of the end-to-end Motor Claims lifecycle.
- Expertise in First Notification of Loss (FNOL).
- Strong understanding of Claims Registration and Validation.
- Knowledge of Liability Assessment.
- Familiarity with Survey and Inspection processes.
- Understanding of Repair Management and Total Loss Management.
- Knowledge of Claims Settlement and Recovery.
- Understanding of Fraud Detection and Claims Controls.
- Awareness of regulatory and compliance requirements applicable to Motor Claims.

Business Acceptance Testing & Quality Assurance

- Positive understanding of Business Acceptance Testing (BAT).
- Experience with User Acceptance Testing (UAT).
- Ability to review and validate test scenarios, test cases and acceptance criteria.
- Experience executing business acceptance tests.
- Understanding of end-to-end business process testing.
- Experience in defect identification, tracking and resolution.
- Ability to validate system functionality against business requirements.
- Experience preparing test reports and defect summaries.

Testing Tools & Delivery Methodologies

- Familiarity with JIRA, Azure DevOps, ALM or equivalent test and defect management tools.
- Experience working in Agile and/or Waterfall delivery environments.
- Understanding of software change management and testing processes.
- Ability to collaborate with development teams during defect resolution and retesting.

Skilled Competencies

- Strong analytical and problem-solving skills.
- Excellent business communication and stakeholder-management capabilities.
- Ability to collaborate with business, operations and technology teams.
- Strong attention to detail and commitment to quality.




- Ability to manage multiple priorities and meet deadlines.
- Capability to independently investigate business-process discrepancies.
- Strong documentation and reporting skills.

Good-to-Have Skills

Candidates with experience in the following areas will have an added advantage:

- Insurance Operations: Experience working within insurance organizations handling Motor Claims.
- Claims Transformation: Participation in claims platform modernization or transformation projects.
- Claims Management Systems: Exposure to enterprise insurance claims processing platforms.
- Policy Administration Systems: Understanding of policy data and its relationship with claims processes.
- Business Analysis: Experience analysing business requirements and functional specifications.
- Quality Assurance: Previous experience in BAT, UAT or QA roles.
- Insurance Certifications: Relevant insurance-domain qualifications or certifications.

Candidate Profile

We are looking for experienced Motor Claims professionals who combine deep insurance-domain expertise with strong business validation and testing capabilities.

The ideal candidate should have:

- 5–7 years of relevant experience with strong exposure to Motor Insurance Claims.
- Comprehensive knowledge of FNOL, Claims Registration, Liability Assessment, Repair Management and Claims Settlement.
- Experience validating motor claims workflows and business rules.
- Understanding of Business Acceptance Testing and User Acceptance Testing.
- Ability to review functional specifications, test scenarios and acceptance criteria.
- Experience investigating defects and validating system changes.
- Strong ability to collaborate with business users, claims operations and IT teams.
- Excellent analytical, communication and documentation skills.
- Ability to work independently and take ownership of assigned business validation activities.

Candidates should have a graduate degree in any discipline.

Insurance-related certifications will be an added advantage.

This opportunity is particularly suitable for professionals with experience in Motor Claims Operations, Insurance Business Analysis, Claims System Testing, Business Acceptance Testing or Insurance Technology Transformation.

Why Join Claidroid Technologies?

At Claidroid Technologies, you will work on enterprise technology initiatives for global clients in an environment that values domain expertise, quality, collaboration and continuous improvement.

This role provides exposure to:

- Motor Insurance Claims Lifecycle
- Business Acceptance Testing (BAT)
- User Acceptance Testing (UAT)
- FNOL & Claims Registration
- Liability Assessment
- Survey & Inspection Processes
- Repair & Total Loss Management
- Claims Settlement & Recovery
- Insurance Claims Systems
- Claims Transformation Initiatives
- Business Process Validation
- Defect Management
- Insurance Regulatory Compliance
- Global Insurance Technology Projects

You will collaborate with experienced insurance-domain specialists, business teams and technology professionals while contributing to the quality and reliability of enterprise claims systems.

Work Location & Hybrid Working Model

Pune / Trivandrum – Hybrid

This position offers a flexible hybrid working arrangement, with office attendance required only on a need basis.

Candidates may work remotely and should be willing to attend the designated office location in Pune or Trivandrum when required for business meetings, project activities or collaboration.

Apply Now

If you have strong expertise in Motor Insurance Claims, FNOL, Claims Settlement, Business Acceptance Testing and Insurance Business Processes, we would like to hear from you.

Join Claidroid Technologies and contribute to improving the reliability, quality and business effectiveness of enterprise Motor Claims systems.

Key Skills: Motor Claims | Motor Insurance | Motor Claims SME | Business Acceptance Testing | BAT | User Acceptance Testing | UAT | FNOL | First Notification of Loss | Claims Registration | Claims Validation | Liability Assessment | Survey & Inspection | Repair Management | Total Loss Management | Claims Settlement | Claims Recovery | Fraud Detection | Claims Controls | Insurance Business Analysis | Claims Management Systems | Functional Testing | Defect Management | JIRA | Azure DevOps | ALM | Insurance Domain | BFSI

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📌 Motor Claims SME – Business Acceptance Testing (BAT) (Pune)
🏢 Claidroid
📍 Pune