Roles and Responsibility

- Conduct thorough quality audits to ensure compliance with industry standards and company policies.
- Develop and implement effective quality control processes to enhance customer satisfaction.
- Collaborate with cross-functional teams to identify areas for improvement and implement changes.
- Analyze data and trends to identify patterns and opportunities for growth.
- Provide training and coaching to team members on quality procedures and best practices.
- Monitor and report on key performance indicators to senior management.

Job Requirements

- Proven experience in quality analysis and assurance, preferably in a BPO or IT-enabled services environment.
- Strong knowledge of CRM systems and processes.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Ability to analyze complex data sets and identify trends and insights.
- Robust problem-solving skills, with the ability to think critically and creatively.
- Experience working in an international setting, with knowledge of cultural nuances and sensitivities.

📌 Quality Analyst (Navi Mumbai)
🏢 TP
📍 Navi Mumbai