Job description

**Greetings From You & I Consulting!**

You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India.

*Hurry Do Not Miss This Opportunity To Work For Global Giant MNC.*

We are hiring for the below locations under International Voice Role!!

*Open Locations :- Mumbai

*Experience :- 0-6years

*Mode Of Work :- Work From Office

* CTC Upto -6.5LPA

**Drop an Email Now to our HR Specialist:- [email protected] OR Call- 73842 85484 **

Education:

10+2/Any Graduate

Job Descriptions:

HELPDESK

Job Purpose:
Handle inbound international voice calls and provide end-to-end customer support, resolving queries efficiently while maintaining key performance metrics such as AHT, Quality and NPS.

Key Responsibilities:

- Handle inbound customer calls and resolve service, billing and account-related queries.
- Provide professional and courteous customer support to an international customer base.
- Navigate CRM and other systems while maintaining accurate customer information.
- Handle complaints and difficult customer interactions effectively.




- Make outbound calls when required by the process.
- Meet defined KPIs/KRAs including AHT, Quality and NPS.

US Healthcare Voice

Key Skills Required:-

Excellent Comm skill (verbal /Written)

Voice process exp in the previous Roles, Valuable Typing skills

24 / 7 environment including Nightshift and weekends

Good to have :-

Experience in Core Customer (International Voice)Support Projects

Hands-on experience in International voice Process

**Drop an Email Now to our HR Specialist:- [email protected] OR call-(phone hidden)**

Kindly drop an email your details to us in the below format: -

Name-

Mobile number -

Mail -

Qualification -

Total work experience -

Current Organization-

Location -

Last CTC

Expected CTC:-

*Interested candidates can even refer their friends or relatives provided the criteria *FOR interview drop an Email Now to our HR Specialist:- [email protected]/ call-(phone hidden) **

📌 Helpdesk - Hiring For Global MNC-Mumbai -CTC 6.5 LPA! !
🏢 YOU & I CONSULTING
📍 Mumbai