TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

What we are looking for

Role: Service Desk

Experience Range: 3 to 7 Years

Location: Mumbai

Virtual Interview on 26th Sep 2026

Must Have :

- Prior experience working as a Service Desk Analyst
- Assist customers with technical issues via chat in a timely and effective manner.
- Experience in handling 2 or more chat concurrency.
- Knowledge on ITIL and Incident Management (SLA, Severity)
- Experience in ServiceNow is a plus.
- Diagnose and troubleshoot hardware and software problems
- Provide step-by-step guidance to resolve issues & knowledge on how to use KB articles
- Escalate complex issues to higher-level technical teams when necessary
- Maintain detailed logs of customer interactions and solutions provided
- Follow up with customers to ensure their issues are fully resolved
- Stay updated with product knowledge and technical skills

Should have good written communication skill. .

📌 Service Desk (Mumbai)
🏢 Tata Consultancy Services
📍 Mumbai