Job Summary

Payzapp Pixel L2 Engineer. We are seeking a motivated and customer-oriented analyst and engineer to support smooth operations resolving technical and functional issues. Strong problem solving and communication skills. Advanced troubleshooting: handle more complex technical issues escalated from L1 including in-depth software and system diagnostics across various cloud resources. Understanding of application scaling and high availability aspects. Perform detailed troubleshooting, log analysis, configuration checks, and environment validation. RCA documentation and incident response to all stakeholders. Escalate critical or unresolved issues to engineering team with proper documentation. Troubleshoot API REST/gRPC communication failure and timeout issues. Robust knowledge of Docker and Kubernetes commands. On-call support 24/7 to respond to incidents and ensure system availability. Analyzing system usage patterns and proactively alert signs of warnings or degradation of services. Own SSL certificates rotation and renewal exercises. Incident response, troubleshooting, resolution, and document RCA/PIR reports.

Responsibilities

- Resolve technical and functional issues, providing motivated and customer-oriented analysis and engineering support.
- Advanced troubleshooting: handle more complex technical issues escalated from L1 including in-depth software and system diagnostics across various cloud resources.
- Understand application scaling and high availability aspects.




- Perform detailed troubleshooting, log analysis, configuration checks, and environment validation.
- RCA documentation and incident response to all stakeholders.
- Escalate critical or unresolved issues to engineering team with proper documentation.
- Troubleshoot API REST/gRPC communication failure and timeout issues.
- Strong knowledge of Docker and Kubernetes commands.
- On-call support 24/7 to respond to incidents and ensure system availability.
- Analyze system usage patterns and proactively alert signs of warnings or degradation of services.
- Own SSL certificates rotation and renewal exercises.
- Incident response, troubleshooting, resolution, and document RCA/PIR reports.

Requirements

- Proficiency in troubleshooting various cloud resources (EC2, EKS, RDS, S3, EMR, etc.)
- Good understanding of databases, networks, and web technologies.
- Experience in working in microservices environments using CloudWatch, OpenSearch, ELK monitoring tools, Prometheus, Grafana.
- Programming skills in Python; shell scripting would be useful.
- Familiarity with ServiceNow, Jira, and Confluence tools.

Qualifications

- AWS Cloud certifications
- ITIL recommended

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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