- Robust understanding of Accounts Receivable, customer billing and Order-to-Cash (O2C) processes.
- Working knowledge of customer credit memo processing, invoice adjustments and billing operations.
- Understanding of pricing structures, customer agreements, sales tax and freight billing principles.
- Knowledge of bookkeeping, accounting principles and financial controls.
- Strong analytical, organizational and problem-solving skills.
- Excellent attention to detail and accuracy.
- Strong customer service and stakeholder management skills.
- Effective verbal and written communication.
- Ability to manage multiple priorities while meeting service level commitments.
- Advanced proficiency in Microsoft Excel and Microsoft Office applications.
- Experience with ERP platforms such as Microsoft Dynamics, SAP, Oracle or equivalent.
- Experience using workflow automation, document management and billing systems is preferred.
- Understanding of GST, indirect tax and statutory billing requirements is advantageous.
- Ability to work collaboratively across global teams while maintaining confidentiality and professional integrity.
- Continuous improvement mindset with interest in automation and operational excellence.
Education & Experience
- Bachelor's Degree in Commerce, Accounting, Finance or Business Administration preferred.
- Minimum 3–5 years of Accounts Receivable, Billing or Finance Operations experience.
- Experience processing customer credit memos, invoice corrections and billing transactions.
- Experience working within a multinational organization or Global Shared Services Centre preferred.
- Experience supporting ERP-enabled Order-to-Cash processes is advantageous.
- Manufacturing, industrial equipment or engineering industry experience is preferred.
- Professional accounting qualification (CA, CMA, ACCA or equivalent) or progression toward one is desirable.