Job Title

Manager - Facility

Summary

BUSINESS LINE

Integrated Facilities Management

REPORTING TO

Operation Manager

- Overall Facility Management

- Act as the single point of contact (SPOC) for all facility-related matters

- Ensure smooth day-to-day operations across all services

- Drive SLA/KPI adherence and continuous service improvement

- Manage client expectations and deliver high service standards

- Technical Services Management

- 1 Operations &
- Maintenance

- Oversee MEP systems (Electrical, HVAC, DG, UPS, Fire &

- Life Safety)

- Ensure 100% compliance to preventive maintenance schedules (PPM)

- Handle breakdown maintenance with minimal downtime

- Monitor critical equipment performance and uptime

- 2 Vendor &

- AMC Management

- Manage all technical vendors and AMCs

- Ensure SLA compliance and performance tracking

- Validate service reports, work completion, and invoices

- 3 Compliance &

- Safety

- Ensure statutory compliance (electrical, fire, lift, etc.)

- Conduct safety audits, risk assessments, and mock drills

- Implement emergency response procedures

- Soft Services Management

- 1 Housekeeping (HK)

- Ensure high standards of cleanliness and hygiene

- Manage manpower deployment, attendance, and performance

- Conduct periodic quality audits and inspections

- 2 Pantry / Cafeteria

- Oversee pantry operations and service quality

- Ensure hygiene, food safety, and service excellence

- Arrange training and continuous improvement initiatives

- Team Management &

- Leadership

- Lead a team of technical staff, HK, pantry, Vendor management

- Ensure adequate manpower planning, rostering, and backfilling

- Conduct team training, performance reviews, and skill development

- Drive discipline,



motivation, and productivity within the team

- Address grievances and ensure a positive work environment

- Client &

- Stakeholder Management

- Build strong relationships with client stakeholders

- Conduct regular review meetings and present performance reports

- Handle escalations, complaints, and feedback effectively

- Ensure alignment with client standards and expectations

- Financial &

- Commercial Management

- Manage site budgets, OPEX, and cost control initiatives

- Validate vendor invoices and billing accuracy

- Identify cost-saving opportunities without compromising service quality

- Reporting &

- Documentation

- Prepare daily, weekly, and monthly MIS reports

- Maintain records for audits, compliance, and operations

- Utilize CAFM/IWMS tools for tracking and reporting

- Key Skills &

- Competencies

- Solid knowledge of MEP systems & facility operations

- Expertise in managing soft services (HK, pantry, security)

- Excellent team leadership and people management skills

- Strong client handling and communication abilities

- Knowledge of statutory compliance & safety standards

- Financial management and cost control skills

- Problem-solving and decision-making capability

- Qualifications &

- Experience

- Bachelor’s Degree in Engineering (Electrical/Mechanical preferred)

- 10–18 years of experience in Facility Management / IFM

- Experience in managing corporate/commercial sites preferred

- KPIs / Performance Metrics

- SLA/KPI adherence (uptime, service quality, response time)

- Client satisfaction score

- Compliance and audit performance

- Budget adherence and cost savings

- Team performance and manpower stability

INCO: “Cushman &

- Wakefield”

📌 Manager - Facility (Bangalore East)
🏢 Cushman u0026amp; Wakefield
📍 Bangalore East