??’?? ??????: ????? ???????? ??????? (???) – ????

???????: ???????

????????: ??????? (????????) – ??-????

??????????: ??+ ?????

???? ???????????: ??×? ?????? ??????????

Codians is looking for an experienced Major Incident Manager (MIM) – Lead to drive the end-to-end management of critical P1/P2 incidents in a global IT operations environment. The ideal candidate will have strong incident command capabilities, excellent analytical and decision-making skills, and hands-on experience with ITSM, monitoring, alerting, and workflow automation tools.

??? ????????????????

- Lead and manage P1/P2 major incidents from detection through service restoration and closure.
- Act as the Incident Commander, ensuring clear ownership, effective escalation, and timely stakeholder communication.
- Activate and lead war rooms, coordinating with L2, SRE, Cloud, Infrastructure, Network, Security, Platform, and Application teams.
- Manage incident, problem, and change processes, including escalation, RCA, post-incident reviews, and corrective and preventive actions.
- Analyze incident symptoms, business impact, severity, and risk to make quick, informed decisions under pressure.
- Maintain incident timelines, decision logs, action trackers, and recovery updates.
- Administer ServiceNow for incident tracking, reporting, governance, and closure.
- Manage PagerDuty configurations, escalation policies, on-call schedules, and responder engagement.
- Monitor service health using Datadog and Splunk dashboards.
- Build and maintain integrations between ITSM, monitoring, and alerting platforms.
- Develop dashboards and reports to track incident response, SLA compliance, and key performance indicators.
- Identify recurring incidents and drive process improvements,



workflow automation, and preventive measures.
- Provide clear and concise updates to stakeholders and executive management throughout the incident lifecycle.

???????? ?????? & ??????????
- 12+ years of hands-on experience in Major Incident Management and Incident Command.
- Proven experience managing P1/P2 incidents in a 24×7 global operations environment.
- Strong knowledge of ITIL-based incident, problem, and change management processes.
- Hands-on experience with ServiceNow administration for incident, problem, and change management.
- Experience managing PagerDuty, including escalation policies and on-call configurations.
- Working knowledge of public cloud platforms: AWS, Microsoft Azure, and GCP.
- Understanding of on-premises infrastructure, including compute, network, and storage.
- Experience with monitoring and observability tools such as Datadog and Splunk.
- Knowledge of alerting, tool integrations, dashboard creation, and workflow automation.
- Excellent analytical, troubleshooting, escalation management, and decision-making skills.
- Robust stakeholder management and executive communication skills.

????????? ??????????????
- ITIL 4 Foundation
- PagerDuty tool training
- Splunk and Datadog Fundamentals

Interested or Know Someone Suitable?

If you have the required experience and are interested in this opportunity, please share your updated resume or refer a suitable candidate.

Apply by sending your CV via LinkedIn DM or mail us at [email protected].

Please mention “Major Incident Manager – Gurgaon” in your application.

- #Hiring #Codians #MajorIncidentManager #MIM #ITIL #ServiceNow #PagerDuty #Splunk #Datadog #IncidentManagement #ITOperations #GurgaonJobs #OnsiteJobs

📌 Major Incident Manager (MIM) – Lead | Gurugram | On-site/incidents | Immediate Joiner
🏢 Codians.ai
📍 Gurugram