Role Description: Mainframe level 2 Production support Tech stack and roles and responsibilities include: Tech Stack: COBOL, JCL, VSAM, DB2 for application support FileAid, FileManager, FileMaster for file management Changeman, Endevor for package management / deployment SAR for viewing jobs - prod. SFTP jobs for secure file transfer between two systems

Roles and responsibilities: Troubleshooting: Analysing complex issues and identifying solutions to problems. This includes quickly diagnosing and resolving issues to minimize downtime.

Technical support: Answering technical support queries and implementing fixes for application problems.

Incident management: Communicating technical information to non-technical users, listening to users concerns, and providing regular updates on incident management.

Performance optimization: Enhancing the efficiency and speed of mainframe operations.

Application monitoring: Tracking the performance of applications.





Documentation: Creating and maintaining documentation for supported applications. Cross-functional teams: Working on cross-functional teams to proactively address support issues.

Escalated issues: Handling escalated issues that Level 1 support is not equipped to handle.

Hardware repair: Coordinating depot services or performing in-house hardware repair.

Software installations: Installing software.

Configuration issues: Handling configuration issues.

Break/fix: Handling break/fix issues.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 MainframeSupport Professional (Mumbai)
🏢 E4 Software Services
📍 Mumbai