- End-to-End Delivery Accountability - Own successful delivery of all critical IT initiatives and programs, ensuring adherence to scope, timelines, quality standards, and budgets.
- IT Operations &
- Service Stability - Ensure reliable, secure, and effective IT operations across plants and corporate functions with defined service levels and minimal disruption.
- Business &
- Plant Alignment - Drive alignment between IT delivery and business / plant priorities through close engagement with senior stakeholders and operational leadership.
- Stakeholder, Governance &
- Escalation Management - Lead governance forums, provide executive-level reporting, manage risks and dependencies, and handle critical escalations effectively.
- Vendor &
- Commercial Management - Govern vendors and partners to ensure SLA compliance, delivery quality, cost optimization, and commercial effectiveness.
- Risk, Compliance &
- Audit Assurance - Ensure adherence to ITGC, ITAC, cybersecurity, and regulatory requirements; support audits and ensure timely closure of observations.
- Continuous Improvement &
- Operational Excellence - Drive standardization, automation, and continuous improvement initiatives to enhance delivery predictability and operational efficiency.