Company: We360.ai

Department: Sales / Account Management

Job Type: Full-time

Location: [Insert Location]

Experience: 2–5 Years

Industry: SaaS / B2B Software

About We360.ai

We360.ai is a workforce analytics and employee productivity management platform that helps organizations gain visibility into workforce productivity, optimize operations, and make data-driven decisions. Our platform enables businesses to improve efficiency, monitor work patterns, and manage distributed teams effectively.

We are looking for a proactive and customer-focused Key Account Manager (KAM) to manage existing customer relationships, drive product adoption, maximize customer retention, and identify opportunities for account growth and revenue expansion.

Role Overview

As a Key Account Manager, you will own the post-sales relationship with assigned customers, ensuring they achieve measurable value from We360.ai. You will work closely with customers to understand their business needs, drive product adoption, manage renewals, and identify opportunities for upselling and cross-selling.

The ideal candidate should have solid relationship management, communication, negotiation, and commercial skills, along with experience in B2B SaaS account management.

Key Responsibilities

1. Account Management & Customer Relationships

- Manage a portfolio of existing customers and build long-term, strategic relationships with key stakeholders.
- Act as the primary point of contact for assigned accounts.
- Understand customer business objectives, challenges, and workforce management requirements.
- Conduct regular account review meetings to assess satisfaction, product usage, and business outcomes.
- Build strong relationships with decision-makers, HR leaders, IT teams, operations heads, and senior management.

1. Customer Retention & Renewals

- Drive customer retention and minimize churn across assigned accounts.
- Proactively identify at-risk accounts and develop action plans to address customer concerns.
- Manage subscription renewals, ensuring timely follow-ups and successful closures.
- Monitor customer satisfaction and resolve escalations in coordination with internal teams.
- Ensure customers continue to realize value from the We360.ai platform.

1. Upselling & Cross-Selling

- Identify opportunities to expand existing accounts through additional licenses, modules,



or relevant product offerings.
- Drive revenue growth through upselling, cross-selling, and account expansion.
- Prepare commercial proposals, negotiate pricing, and close expansion opportunities.
- Maintain a healthy account pipeline and consistently achieve revenue targets.

1. Product Adoption & Customer Success

- Ensure successful customer onboarding and smooth transition from sales to account management.
- Drive adoption of key We360.ai features and encourage deeper product usage.
- Conduct product demonstrations, business reviews, and training sessions whenever required.
- Collaborate with customer success and product teams to improve customer experience and adoption.
- Gather customer feedback and communicate product enhancement requirements to internal stakeholders.

1. Account Planning & Reporting

- Develop account plans for high-value customers, focusing on retention, engagement, and revenue growth.
- Maintain accurate customer information, communication history, renewal dates, and opportunity pipelines in the CRM.
- Track key account metrics, including renewal rates, churn, product adoption, customer satisfaction, and expansion revenue.
- Share regular account performance reports and forecasts with the management team.

1. Cross-Functional Collaboration

- Coordinate with sales, customer success, product, finance, and technical support teams to resolve customer requirements.
- Ensure timely resolution of customer issues and maintain effective communication throughout the process.
- Work with internal stakeholders to improve customer retention, satisfaction, and overall account profitability.

Required Skills & Qualifications
- Bachelor's degree in Business Administration, Marketing, Management, or a related field.
- 2–5 years of experience in Key Account Management, Account Management, Customer Success, or B2B SaaS sales.
- Strong understanding of SaaS subscription models, renewals, upselling, and customer lifecycle management.




- Proven ability to manage client relationships and achieve retention and revenue expansion targets.
- Excellent communication, presentation, negotiation, and stakeholder management skills.
- Experience using CRM platforms such as Zoho CRM, Salesforce, HubSpot, or similar tools.
- Strong problem-solving skills and a customer-centric approach.
- Ability to manage multiple accounts, prioritize activities, and work in a target-driven environment.

Key Performance Indicators (KPIs) Performance will be measured against the following parameters:
- Customer Retention: Maintain and improve retention across assigned accounts.
- Renewal Rate: Achieve monthly and quarterly subscription renewal targets.
- Revenue Growth: Meet upselling, cross-selling, and account expansion targets.
- Churn Management: Identify and reduce customer churn through proactive engagement.
- Product Adoption: Improve feature adoption, active usage, and customer engagement.
- Customer Satisfaction: Maintain strong customer relationships and resolve escalations effectively.
- Account Coverage: Conduct regular account reviews and maintain consistent customer engagement.
- CRM & Forecasting: Ensure accurate account records, renewal tracking, and revenue forecasts.

What We Are Looking For
- A relationship builder who can develop trust with customers and senior stakeholders.
- A commercially driven professional who can convert customer relationships into revenue growth.
- Someone who takes ownership of renewals, retention, and account expansion.
- A proactive problem-solver who can identify customer risks before they become escalations.
- A data-driven individual who uses account insights to improve customer outcomes.
- A self-motivated professional who thrives in a fast-paced SaaS environment.

Why Join We360.ai?
- Opportunity to work with a growing SaaS product in the workforce analytics space.
- Exposure to enterprise customers and strategic account management.
- Opportunity to build expertise in customer success, revenue growth, and SaaS business operations.
- Collaborative work environment with opportunities for professional growth.

If you are passionate about building strong customer relationships, driving SaaS revenue growth, and delivering measurable customer value, we would love to hear from you.

📌 Key Account Manager (Bhopal)
🏢 We360.ai
📍 Bhopal