About the Role

We are looking for a results-driven Key Account Manager – IT Staffing to manage strategic client relationships, drive revenue growth, and expand our staffing business across enterprise accounts.

The ideal candidate will have robust experience in IT staffing, client relationship management, account growth, and stakeholder engagement. The candidate should be capable of managing existing enterprise clients, identifying new business opportunities within accounts, and ensuring consistent revenue generation through contract staffing and permanent hiring services.

Key Responsibilities

1. Key Account Management

- Manage and develop long-term relationships with existing enterprise clients.
- Serve as the primary point of contact for client stakeholders, including HR leaders, Talent Acquisition Heads, Procurement teams, and business leaders.
- Understand client hiring requirements, workforce plans, and business priorities.
- Conduct regular client meetings, business reviews, and performance discussions.
- Ensure high levels of client satisfaction and strengthen long-term partnerships.

2. Revenue Growth & Account Expansion

- Drive revenue growth from existing accounts through account penetration and service expansion.
- Identify opportunities to expand staffing services across new business units, departments, and locations.
- Develop account growth strategies and execute plans to achieve revenue and profitability targets.
- Identify opportunities for contract staffing, permanent recruitment, and specialised technology hiring.
- Build and maintain account plans, revenue forecasts, and business development pipelines.

3. IT Staffing & Recruitment Coordination





- Work closely with recruitment and delivery teams to fulfil client hiring requirements.
- Coordinate with internal teams to ensure timely submission of qualified candidates.
- Monitor recruitment metrics, including submission ratios, interview conversion rates, offer-to-join ratios, and fulfilment timelines.
- Ensure effective communication between clients, recruiters, and delivery managers.
- Resolve escalations related to candidate quality, fulfilment delays, and service delivery.

4. Commercial & Contract Management

- Manage commercial discussions, staffing margins, billing rates, and service agreements.
- Negotiate pricing and contractual terms to maintain account profitability.
- Coordinate with finance and operations teams to ensure timely invoicing and payment collection.
- Monitor outstanding payments and support the resolution of billing disputes.
- Ensure compliance with client contracts, SLAs, and vendor management processes.

5. Client Retention & Relationship Building

- Proactively identify client concerns and address service delivery issues.
- Develop strategies to improve client retention and increase account wallet share.
- Build relationships with multiple stakeholders to reduce dependency on individual contacts.
- Track client satisfaction and identify opportunities for service improvement.
- Stay informed about client expansion plans,



technology initiatives, and workforce requirements.

Required Skills & Qualifications
- Bachelor's degree in Business Administration, Management, Engineering, or a related field.
- 5–10 years of experience in IT staffing, recruitment services, or workforce solutions.
- Proven experience managing enterprise accounts and driving revenue growth.
- Strong understanding of contract staffing, permanent recruitment, and technology hiring.
- Experience working with enterprise clients, HR leaders, Talent Acquisition teams, and procurement stakeholders.
- Strong commercial acumen and experience negotiating staffing rates and margins.
- Ability to manage multiple client accounts and prioritise business opportunities.
- Excellent communication, presentation, negotiation, and relationship management skills.
- Experience with CRM systems, account planning, and revenue forecasting.
- Strong problem-solving skills and the ability to manage client escalations effectively.

Preferred Experience

- Experience managing large enterprise accounts in IT staffing or recruitment consulting.
- Existing relationships with enterprise Talent Acquisition, HR, procurement, or workforce management teams.
- Experience working with clients in SaaS, product engineering, fintech, semiconductor, BFSI, or other technology-driven industries.
- Exposure to MSP/VMS hiring models and vendor empanelment processes.
- Experience managing multi-location staffing engagements and large-volume hiring requirements.
- A track record of growing existing accounts and converting client relationships into long-term revenue opportunities.

📌 Key Account Manager (Bengaluru)
🏢 Talentrabbit
📍 Bengaluru