Key Account Manager – E-commerce / Marketplace

Company: Intenim Technologies Pvt. Ltd. (VOILA)

Location: Gurgaon, Haryana

Employment Type: Full-time

Experience: 2–5 years

Work Mode: On-site

Mail Resume: [email protected]

Call on: +91 (phone hidden)

About Intenim Technologies / VOILA

Intenim Technologies Pvt. Ltd. is an e-commerce and technology company helping brands and businesses build, manage and grow their digital commerce presence.

Under our VOILA business, we provide end-to-end e-commerce services covering marketplace management, D2C commerce, quick commerce, digital marketing, catalogue management, product photography, creative services and e-commerce technology solutions.

We work with brands across platforms such as Amazon, Flipkart, Myntra, Nykaa, Walmart and other digital commerce and marketplace platforms.

We are looking for a Key Account Manager – E-commerce / Marketplace who can take ownership of client relationships and drive the day-to-day execution and growth of assigned accounts.

About the Role

This is not a purely coordination-based account management role.

The Key Account Manager will act as the primary point of contact between VOILA and its clients, understand their business objectives, coordinate internal teams and ensure that the client's e-commerce business is executed effectively and continuously improved.

The ideal candidate should be comfortable working with clients, internal teams, marketplace platforms and performance data.

Key Responsibilities

Client & Account Management

- Own day-to-day relationships with assigned clients.
- Understand client business objectives, expectations and priorities.
- Conduct regular client calls and business reviews.
- Maintain strong, professional and long-term client relationships.
- Handle client queries, escalations and issue resolution.





E-commerce & Marketplace Management

- Manage and monitor client accounts across e-commerce marketplaces.
- Coordinate catalogue, listing, pricing, inventory, promotions and operational activities.
- Ensure timely execution of marketplace requirements and client deliverables.
- Monitor account health and identify operational gaps.

Business Growth & Performance

- Track key account metrics including sales, orders, traffic, CTR, CVR, advertising performance, ROAS, inventory and product-level performance.
- Identify opportunities for increasing sales, improving conversion and expanding the client's online business.
- Analyse account performance and recommend actionable improvements.
- Support marketplace expansion, new SKU launches, promotions and growth initiatives.

Internal Team Coordination

- Work closely with catalogue, creative, photography, performance marketing, operations and technology teams.
- Translate client requirements into clear internal action items.
- Follow up on deliverables and ensure timely completion.
- Take ownership of problems until closure rather than simply passing them between teams.

Reporting & Reviews

- Prepare regular account performance reports.
- Present key performance indicators, observations and recommendations to clients.
- Maintain account plans, action trackers and follow-ups.
- Highlight risks, opportunities and areas requiring management attention.

Business Development / Upselling





- Identify additional opportunities within existing accounts.
- Understand client requirements and introduce relevant VOILA services where appropriate.
- Support the growth of existing accounts through cross-selling and upselling.

What We're Looking For

- 2–5 years of experience in Key Account Management, E-commerce, Marketplace Management, Digital Marketing or related roles.
- Experience managing client relationships and handling multiple accounts.
- Good understanding of e-commerce marketplaces and digital commerce.
- Strong communication and presentation skills.
- Comfortable working with Excel/Google Sheets and performance reports.
- Ability to understand numbers, analyse performance and convert insights into actions.
- Strong follow-up and coordination skills.
- Ability to work independently and take ownership.
- Good problem-solving and escalation-management skills.

Good to Have

Experience working with one or more of:

Amazon | Flipkart | Myntra | Nykaa | Walmart | D2C | Quick Commerce | Blinkit | Zepto | Instamart

Experience with marketplace advertising, catalogue management, performance marketing or brand management will be an added advantage.

What You Will Get

You will get the prospect to work closely with multiple brands and e-commerce businesses and gain exposure to different aspects of digital commerce — from marketplace operations and catalogue to advertising, D2C, quick commerce and business growth.

This is a good opportunity for someone who wants to build a career in e-commerce account management and digital commerce, and eventually take ownership of larger accounts and business relationships.

Location: Gurgaon, Haryana

Job Type: Full-time

Experience: 2–5 years

- Interested candidates can apply through LinkedIn.

📌 Key Account Manager - eCommerce (Gurugram)
🏢 Intenim technologies
📍 Gurugram