Job highlights

- 5–12 years in KAM or B2B Sales with 3+ years managing Team Leads or Associate Managers, experience in logistics, e-commerce, SaaS, or supply chain
- Lead KAM teams, manage high-value customer portfolios, drive account retention, revenue growth, upselling, and handle escalations
- 5–12 years of experience in KAM, Customer Success, Enterprise Sales, B2B Sales, or related functions.
- 3+ years of experience managing Team Leads OR Associate Managers.
- Proven experience managing a large or high-value customer portfolio.
- Experience in logistics, e-commerce, SaaS, freight, supply chain, or high-volume service businesses preferred.
- Strong experience in account retention, revenue growth, upselling, cross-selling, and customer escalation management.
- Strong people-management and coaching skills.
- Excellent verbal and written communication skills.
- Strong negotiation,



stakeholder management, and commercial skills.
- Data-driven approach with the ability to analyze account performance and identify business opportunities.
- Strong ownership, assertive communication, problem-solving ability, and a street-smart, solution-oriented approach.
- Ability to work effectively in a fast-paced and high-growth setting.

Ideal Candidate Profile The ideal candidate is a hands-on KAM leader who has progressed from managing key accounts to managing KAM teams through Team Leads / Associate Managers. They should be comfortable handling senior customers, driving commercial outcomes, managing escalations, and translating business goals into measurable team performance.

📌 KAM Manager (New Delhi)
🏢 Ship Global Express
📍 New Delhi