: Repair Executive Jewellery Repairs

Department: Repairs

Reports To: Manager

Location: Bangalore

Position Summary The Repair Executive is responsible for managing the end-to-end repair cycle of jewellery items from inward receipt through processing, quality checks, and final outward dispatch — while ensuring accurate documentation, timely coordination with QC and repair teams, and consistent reporting.

Key Responsibilities

1. Inward & Outward Management of Repair Goods

- Receive jewellery items sent in for repair, verifying item details, condition, and accompanying documentation at the time of inward entry.
- Ensure the Repair is received and dispatched as per system and SOP.
- Coordinate outward dispatch of repaired items, ensuring accuracy in matching items to customer/order records before release.

2. Process & Documentation Adherence

- Ensure every repair item strictly follows the defined repair workflow.
- Maintain complete and accurate documentation for each item, including job cards, repair notes, weight/stone details, and customer instructions.
- Ensure compliance with internal SOPs and audit/traceability requirements at each stage.

3. Allocation to QC and Repair Team

- Assess incoming repair items and allocate them to the appropriate karigar/repair team based on nature of work.




- Route completed repairs to the QC team for inspection before dispatch.

4. Daily Reporting

- Prepare and update daily status reports on repair items — pending, in-progress, completed, and dispatched.
- Track turnaround time (TAT) for each item and flag delays.
- Share daily/weekly MIS reports with management.

5. Follow-Up on Repair Items

- Proactively follow up with the repair and QC teams to ensure timelines are met.
- Communicate status updates to internal stakeholders or customers as required.
- Escalate bottlenecks or quality issues promptly to the Manager.

Key Skills & Competencies

- Solid knowledge of jewellery repair processes (gold/diamond/gemstone jewellery)
- Attention to detail and accuracy in documentation
- Good coordination and follow-up skills
- Basic proficiency in MS Excel / reporting tools
- Ability to manage multiple repair jobs simultaneously
- Strong communication skills

Qualifications & Experience

- Graduate (preferred: relevant experience in jewellery/gems industry)
- 2–5 years of experience in jewellery repair operations, inventory, or QC coordination
- Familiarity with jewellery ERP/billing software is a plus

Interested candidates can share their updated resume on mentioned email ID [email protected]

📌 Jewellery Repairs Executive - Bangalore (Bengaluru)
🏢 ORRA Fine Jewellery
📍 Bengaluru