: IT Vendor Management L1

Experience: 13 Years

Role Overview: We are looking for an IT Vendor Management – L1 skilled to coordinate with IT vendors and internal teams, monitor SLAs, track tickets, and ensure timely resolution of IT-related issues and service requests.

Key Responsibilities:

- Coordinate with IT vendors and internal teams for day-to-day IT service requirements.
- Track incidents, service requests, escalations, and pending tickets to ensure timely closure.
- Monitor vendor performance against agreed SLAs, TATs, and KPIs.
- Maintain ticket trackers, vendor records, escalation matrices, and service documentation.
- Prepare MIS reports, dashboards, and vendor performance updates using MS Excel.
- Coordinate hardware/software support, AMC activities, repairs, replacements, and maintenance.




- Follow up on RCA and corrective actions for recurring or critical incidents.
- Escalate SLA breaches and support audits and vendor onboarding activities.

Required Skills:

- 1–3 years of experience in IT Vendor Management, IT Coordination, ITSM, or IT Operations.
- Basic understanding of IT infrastructure and support services.
- Knowledge of Incident, Request, Change, and Escalation Management.
- Understanding of SLA, TAT, and vendor performance tracking.
- Good working knowledge of MS Excel and MIS reporting.
- Strong communication, coordination, follow-up, and documentation skills.

📌 IT Vendor Management (Mumbai)
🏢 Advance Career Solutions
📍 Mumbai