Key Responsibilities

- Install, configure, and troubleshoot trading software such as XTS, Orvix, and Odien.

- Provide technical support for trading terminals, user systems, and related applications.

- Troubleshoot network connectivity, internet access, and LAN-related issues.

- Configure and maintain routers, switches, wireless access points, and other networking equipment.

- Monitor system and network performance to ensure secure and reliable connectivity.

- Identify and resolve hardware, software, and basic operating system issues.

- Assist with network cabling, including UTP, Cat5e, Cat6, and fiber optic connections.

- Support TCP/IP configuration, IP addressing, DNS, DHCP, and other essential networking services.

- Coordinate with internet service providers, software vendors, and internal teams to resolve technical issues.

- Maintain IT equipment records, document technical issues, and ensure timely resolution of support requests.

Required Technical Skills

1.

Trading

Software

- Working knowledge of trading software such as XTS, Orvix, and Odien.

- Ability to install, configure, and troubleshoot trading applications and terminals.





- Understanding of connectivity issues affecting trading platforms.

2.

Networking

Skills

- Knowledge of core protocols and concepts: TCP/IP, UDP, DNS, DHCP, HTTP/HTTPS, ARP, and ICMP.

- Understanding of the OSI model and basic network troubleshooting.

- Basic knowledge of routers, switches, and wireless access points.

- Familiarity with UTP, Cat5e/Cat6 cabling, and fiber optic connectivity.

- Understanding of LAN, WAN, IP addressing, and network connectivity.

3. General IT Support

- Troubleshooting hardware, software, printers, and operating system issues.

- Basic system installation, configuration, and maintenance.

- Good problem-solving and communication skills.

- Ability to respond to technical issues promptly and support users effectively.

Qualification

- Diploma or degree in IT, Computer Science, Networking, or a related field.

- Relevant technical certifications or practical experience will be an advantage.

Preferred Candidate: A technically skilled and proactive individual with trading software knowledge, networking fundamentals, and the ability to troubleshoot IT issues efficiently.

📌 IT Support Executive (New Delhi)
🏢 Vinod Infotech
📍 New Delhi