IT Manager

Company: VBS – Vilas Business Solutions

Location: Hyderabad

Function: Information Technology

1. Role Overview The IT Manager will be responsible for leading and managing the IT function at VBS, ensuring that technology infrastructure, systems, cybersecurity and IT services are reliable, secure, scalable and aligned with business requirements.

The IT Manager will play a critical role in supporting business continuity, employee productivity, information security, technology-enabled collaboration and the organisation's future growth.

The role will combine IT operations, infrastructure management, cybersecurity, user support, IT asset management, vendor management and technology projects, while also providing strong leadership to the IT team.

The ideal candidate should be a hands-on IT leader who can build processes, improve IT governance, proactively identify risks and lead the organisation towards a more structured and scalable IT environment.

2. Key Responsibilities

A. IT Operations & Infrastructure

- Own the day-to-day IT operations across VBS locations and ensure reliable availability of IT services.
- Manage desktops, laptops, servers, storage, printers, network equipment, conferencing systems and other IT infrastructure.
- Ensure high availability, performance and reliability of critical IT systems.
- Develop and execute infrastructure upgrade and technology-refresh plans.
- Establish preventive maintenance and monitoring practices to minimise downtime.
- Maintain appropriate IT documentation, infrastructure diagrams and operating procedures.

B. Network & Connectivity Management

- Manage and monitor LAN, WAN, Wi-Fi, VPN, internet connectivity and related infrastructure.
- Configure and administer switches, routers, firewalls and network security devices.
- Ensure secure and reliable connectivity across offices and remote users.
- Coordinate with ISPs and network vendors for connectivity, performance and issue resolution.
- Monitor network performance and proactively address capacity and availability issues.

C. IT Service Delivery & End-User Support

- Lead IT support for employees across hardware, software, email, Microsoft 365, printers, conferencing and business applications.
- Establish an effective IT helpdesk/service-request process with defined response and resolution timelines.
- Ensure timely resolution of incidents and service requests.
- Identify recurring issues and implement permanent corrective actions.
- Develop IT support SOPs, FAQs and user documentation.
- Ensure a positive and responsive IT experience for employees.

D. Cybersecurity & Information Protection

- Implement and continuously strengthen VBS's IT security framework.
- Manage endpoint protection, antivirus/EDR, firewall security, access controls and security updates.
- Ensure appropriate user access, password, MFA and privilege-management practices.
- Monitor vulnerabilities and coordinate remediation of security risks.
- Ensure timely patching of operating systems, applications and endpoints.
- Implement appropriate controls for protection of company and client information.
- Conduct periodic cybersecurity awareness sessions for employees.
- Support investigation and resolution of security incidents.

E. Data Backup & Business Continuity

- Own IT backup and recovery processes for critical systems and data.
- Ensure backup schedules, retention and recovery procedures are defined and monitored.
- Periodically test backup restoration and recovery processes.




- Develop and maintain IT disaster recovery and business continuity procedures.
- Ensure appropriate preparedness for system outages, cyber incidents and other technology disruptions.

F. Microsoft 365, Cloud & Identity Management

- Administer Microsoft 365 services, including user accounts, email, Teams, SharePoint and related services.
- Manage Active Directory / Entra ID, Group Policy and user access controls as applicable.
- Support cloud-based applications and services used by the organisation.
- Ensure effective onboarding, role changes and offboarding of user accounts and access.
- Maintain appropriate access controls for employees, contractors and other users.

G. IT Asset & Software License Management

- Maintain an accurate and up-to-date IT asset register.
- Manage the complete lifecycle of IT assets from procurement and allocation through repair, replacement and disposal.
- Track warranties, AMC coverage, repairs and asset movements.
- Manage software licenses, subscriptions, renewals and compliance.
- Establish appropriate controls for employee allocation and return of IT assets.
- Ensure IT procurement is aligned with business requirements and budget.

H. Vendor & Service Provider Management

- Manage relationships with hardware, software, ISP, cloud, cybersecurity and other technology vendors.
- Evaluate vendor performance against agreed service levels.
- Negotiate commercial terms and service agreements where required.
- Manage AMCs, renewals and support contracts.
- Ensure timely escalation and resolution of vendor-related issues.
- Identify opportunities for cost optimisation without compromising service quality or security.

I. IT Governance, Policies & Compliance

- Develop, implement and maintain IT policies, SOPs and operating standards.
- Establish appropriate IT governance and controls as VBS grows.
- Ensure compliance with internal policies, contractual obligations and applicable client IT/security requirements.
- Support internal and external audits relating to IT and information security.
- Maintain appropriate records and documentation for IT controls, assets, licenses and security.

J. Business Applications & Technology Projects

- Partner with business functions to identify and implement technology solutions that improve productivity and operational efficiency.
- Support implementation and administration of ERP, HRMS, ATS, reporting, collaboration and other business applications.
- Coordinate with internal stakeholders, vendors and implementation partners on technology projects.
- Manage IT aspects of new office setups, expansions and technology deployments.
- Evaluate emerging technologies and recommend solutions that provide measurable business value.
- Support automation and digital-transformation initiatives across VBS.

K. IT Team Leadership

- Lead, mentor and develop the IT team.
- Set clear objectives, responsibilities, priorities and performance expectations.
- Monitor team performance and service levels.
- Establish a culture of ownership, responsiveness and continuous improvement.
- Ensure adequate IT coverage and support across locations.




- Build internal capability while ensuring appropriate use of external vendors and service providers.

3. Key Deliverables / Success Measures The IT Manager will be expected to drive measurable improvements in:

- IT system and network uptime
- IT support response and resolution times
- Cybersecurity and endpoint compliance
- Backup and disaster-recovery readiness
- IT asset and license accuracy
- Reduction in recurring IT incidents
- Vendor SLA and service performance
- IT cost optimisation
- Employee satisfaction with IT services
- IT policy and process compliance
- Successful delivery of IT projects and technology implementations

4. Required Qualifications & Experience

- Bachelor's degree in Computer Science, Information Technology, Engineering or a related discipline.
- 8–12 years of experience in IT infrastructure, IT operations and service management.
- 3–5 years of experience in managing or leading an IT team.
- Experience managing IT operations in a mid-sized, multi-location organisation is preferred.
- Experience supporting a technology-intensive or engineering/services environment will be an advantage.
- Strong experience in IT infrastructure, networking, cybersecurity and end-user support.

5. Technical & Functional Skills

Core Skills

- Windows Server Administration
- Active Directory / Entra ID & Group Policy
- Microsoft 365 Administration
- LAN/WAN/Wi-Fi/VPN
- TCP/IP, DNS and DHCP
- Firewall & Network Security
- Endpoint Security / EDR
- Backup & Disaster Recovery
- Hardware & Desktop Support
- IT Asset & License Management
- IT Service Management / Helpdesk
- Vendor & AMC Management
- IT Policies, SOPs & Governance
- Cloud Services
- IT Project Management

Good to Have

- VMware / Hyper-V
- Microsoft Azure fundamentals
- Basic database administration
- IT security frameworks and controls
- Experience with ITSM/helpdesk tools
- Experience supporting ERP/HRMS/ATS platforms

6. Preferred Certifications One or more of the following would be desirable:

- Microsoft certifications
- CCNA
- ITIL Foundation
- CompTIA Security+
- Azure / Microsoft 365 certifications

Certifications are desirable but practical experience, ownership and problem-solving ability will be given greater importance. 7. Key Competencies

- Strong IT leadership and people management
- Ownership and accountability
- Structured problem solving
- Decision making
- Planning and prioritisation
- Strong communication and stakeholder management
- Vendor negotiation and management
- Service orientation
- Risk awareness
- Project management
- Process orientation
- Documentation discipline
- Ability to work independently
- Continuous improvement mindset
- Ability to balance business needs, security, service quality and cost

8. Ideal Candidate Profile The ideal candidate will be a hands-on IT leader rather than purely an infrastructure specialist. The person should be capable of independently managing the IT function of a growing organisation, while also being comfortable working with senior management and business teams.

The candidate should demonstrate

- Robust ownership of IT operations
- Ability to build structure and processes where they do not currently exist
- Practical cybersecurity awareness
- Strong employee-service orientation
- Ability to manage internal teams and external vendors
- Commercial awareness and cost consciousness
- Ability to support a growing, multi-location organisation
- Proactive identification and resolution of technology risks
- Strong execution and follow-through

📌 It Manager (Hyderabad)
🏢 Vilas Business Solutions
📍 Hyderabad