Job highlights

- Monitoring batch processing flows .
- Serve as the first point of contact for end users seeking technical assistance over the phone, email and/or chat
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by end users
- Walk the end user through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update end user status and information
- Pass on any feedback or suggestions by end users to the appropriate internal team
- Identify and suggest possible improvements on procedures

- Monitoring batch processing flows




- Resolving errors following incident and problem management processes

- Supporting daily change activities

Requirements

- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Valuable understanding of computer systems, mobile devices and other tech products
- Sound understanding and knowledge of Windows-based PCs, Servers and Networking
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BS/BA in IT, Computer Science or relevant field is a definite plus

📌 IT Helpdesk Technician (Hyderabad)
🏢 FS TECHNOSOL
📍 Hyderabad