Key Responsibilities

- Handle user queries and technical issues through calls, emails, and ticketing systems.

- Provide L1 support for desktops, laptops, printers, operating systems, and software applications.

- Troubleshoot basic LAN, Wi-Fi, VPN, internet, and connectivity issues.

- Install, configure, and maintain Windows operating systems and standard business applications.

- Provide basic support for Microsoft 365, Outlook, email, and user account access.

- Log, update, track, and close tickets within defined SLA timelines.

- Escalate unresolved issues to L2 or the concerned technical team.

- Assist with IT asset inventory, hardware allocation, and software installation.

- Maintain proper documentation of incidents, resolutions, and troubleshooting steps.

- Ensure skilled communication and timely support to end users.

Required Skills

- Basic knowledge of Windows OS, desktop and laptop troubleshooting.

- Knowledge of Microsoft Office / Microsoft 365 and Outlook troubleshooting.





- Familiarity with ticketing tools and IT service management processes.

- Good English verbal and written communication, problem-solving, and customer service skills.

Educational Qualification

Diploma or Bachelor’s degree in IT, Computer Science, or a related field.

Preferred Skills

- Basic knowledge of Active Directory and user account management.

- Familiarity with IT asset management tools and remote support tools.

- ITIL Foundation certification would be an added advantage.

Pay: ₹15,000.00 - ₹23,000.00 per month

Benefits

- Leave encashment

- Provident Fund

Ability to commute/relocate

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience

- IT Help desk: 2 years (Preferred)

Language

- English (Preferred)

Work Location: In person

📌 IT Helpdesk Engineer (Pune)
🏢 Inspect technology
📍 Pune