IT Hypercare Analyst / Technology Stabilisation Manager

- Location: Remote

- Contract:

Full-time, temporary

- Duration:

Until May 2028

Overview

We are seeking an experienced IT Hypercare Analyst to support a major global technology separation and transformation programme. You will play a key role in coordinating post-go-live stabilisation across multiple technology domains, ensuring business continuity, effective incident resolution and a smooth transition into business-as-usual operations. Working with global technology teams, business stakeholders and external service providers, you will oversee Hypercare activities across infrastructure, SAP and non-SAP applications, integrations, data platforms and workplace technology.

Key Responsibilities

- Lead Hypercare planning, mobilisation and go-live readiness across deployment waves.

- Coordinate technology stabilisation, managing incidents, defects, dependencies and business-critical issues.

- Run IT Command Centre activities, including triage meetings, escalations, action tracking and stakeholder communications.

- Monitor technology health, operational risks and service performance, producing clear reports and insights.

- Coordinate internal resolver teams, system integrators and external technology suppliers to drive issue resolution.

- Ensure operational governance, testing, change control, security and support documentation requirements are met.

- Manage the transition from project delivery into business-as-usual support,



including service handovers and Hypercare exit criteria.

- Capture lessons learned and drive continuous improvement across subsequent deployment waves.

Required Experience

- 5+ years of experience in IT operations, technology transformation, deployment, service transition or IT service management.

- Experience supporting complex technology go-lives and post-go-live stabilisation within a large enterprise setting.

- SAP S/4HANA or other major ERP deployment experience is highly desirable.

- Understanding of infrastructure, enterprise applications, integrations, data platforms and cross-system dependencies.

- Practical knowledge of ITIL processes, including incident, problem, change, release and service transition management.

- Experience coordinating system integrators, managed service providers and technology vendors.

- Proficiency in ServiceNow or a similar IT service management platform.

- Strong Excel, PowerPoint, reporting and dashboard skills.

- Excellent stakeholder management, analytical and problem-solving abilities, with the confidence to manage escalations in a fast-paced global environment.

The Opportunity

This is an opportunity to contribute to a large-scale global technology transformation, helping ensure successful deployments, rapid service stabilisation and effective operational handovers. The contract is expected to run until May 2028, supporting the programme through its post-go-live Hypercare phase.

📌 IT Hypercare Lead (India)
🏢 Brookwood Recruitment
📍 India