1. Key Responsibilities

A.

Technical

Support

- Provide technical assistance to employees for computer, printer, email, and software-related issues.

- Troubleshoot hardware, software, network, and connectivity problems.

- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

- Ensure timely resolution of IT-related complaints and service requests.

B. Network & System Maintenance

- Assist in maintaining LAN, Wi-Fi, internet connectivity, and network equipment.

- Monitor system performance and report technical issues to the IT Manager.

- Support the maintenance of servers, switches, routers, and other IT infrastructure.

- Coordinate with internet service providers and external IT vendors when required.

C.

Hotel Systems

Support

- Provide technical support for hotel operational systems, including the Property Management System (PMS), Point of Sale (POS), and other authorized applications.

- Assist the Front Office, F&B;, Finance, HR, and other departments with IT-related requirements.

- Ensure the proper functioning of systems used in daily hotel operations.

- Support authorized user access and account configuration.

D. Data Security & Backup

- Follow company IT security policies and procedures.





- Assist with regular data backups and recovery procedures as instructed.

- Ensure antivirus software and system updates are maintained.

- Maintain the confidentiality of company information and employee data.

- Report suspected security incidents or unauthorized access immediately.

E. IT Asset Management

- Maintain records of computers, printers, accessories, and other IT assets.

- Track IT equipment allocation, repairs, replacements, and returns.

- Assist in software installation, licensing records, and inventory management.

- Ensure the proper handling and protected custody of IT equipment.

F. Documentation & Coordination

- Maintain records of IT complaints, troubleshooting activities, and service requests.

- Update the IT issue register and provide regular status reports.

- Coordinate with vendors for repairs, maintenance, and technical support.

- Perform other IT-related duties assigned by the reporting manager.

Pay: ₹16,000.00 - ₹25,000.00 per month

Benefits

- Flexible schedule

- Food provided

- Health insurance

- Provident Fund

Work Location: In person

📌 IT Associate (Muthukadu)
🏢 MGM Muthu Hotels
📍 Muthukadu