Company Description [24]7.ai India is a customer experience (CX) leader with over 25 years of expertise in delivering technology-enabled customer support solutions. The organization focuses on a people-first culture, combining human talent with AI-driven tools to enhance service quality and efficiency. With operations across Bangalore, Hyderabad, and Shillong, [24]7.ai offers opportunities to work in dynamic, fast-paced environments serving global clients.

Team members are supported with training, development programs, and performance-focused growth opportunities, reflecting the company’s commitment to ensuring that each individual’s contributions matter.

Role Description The International Voice Agent is a full-time, on-site role based in Hyderabad, responsible for providing voice-based customer support to international clients. In this role, the agent handles inbound and outbound calls, responds to customer inquiries, resolves issues, and provides accurate information while maintaining professional communication standards. Day-to-day tasks include following defined processes and scripts, documenting interactions in the system, escalating complex issues when necessary, and meeting performance targets related to quality, efficiency, and customer satisfaction.





The agent is expected to work in rotating shifts aligned with global time zones, adhere to compliance and privacy requirements, and collaborate with team members and supervisors to continuously improve service delivery.

Monthly take home: 22k to 39k

Complete night shifts

Qualifications

- Strong verbal communication skills in English, including transparent pronunciation, active listening, and confident telephone etiquette.
- Customer service capabilities such as empathy, problem-solving, patience, and the ability to remain calm under pressure.
- Basic computer proficiency, including typing, navigating CRM or call center tools, and recording call details accurately.
- Ability to follow processes and guidelines, work with scripts, and adapt communication style to diverse customer profiles.
- Willingness to work in rotational shifts, including nights and weekends, to support international time zones.
- Minimum educational qualification: completion of higher secondary education; a diploma or degree is an advantage.
- Prior experience in an international voice or BPO environment is preferred but not mandatory for highly motivated newcomers.
- Skilled attitude, reliability, and readiness to learn through training and ongoing coaching in a fast-paced setting.

📌 International Voice Agent (Hyderabad)
🏢 [24]7.ai India
📍 Hyderabad