We are seeking an enthusiastic and dedicated International BPO Customer Support Executive to join our team in Haryana. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about providing exceptional customer service. As a key member of our customer support team, you will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and ensuring a high level of customer satisfaction.

Key Responsibilities

- Manage customer interactions through voice calls, providing accurate information and resolving issues in a timely manner.

- Maintain a positive and qualified demeanor while interacting with customers from diverse backgrounds.
- Document customer interactions and feedback accurately in the system to ensure seamless communication and follow-up.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Adhere to company policies and procedures, especially regarding data protection and confidentiality.




- Work night shifts as required, ensuring availability to support international customers across different time zones.

Required Skills

- Strong communication skills, both verbal and written, with a focus on customer service.
- Ability to work effectively in a team environment and independently.
- Familiarity with BPO operations and customer support processes.
- Flexibility to work night shifts and adapt to changing schedules.
- Problem-solving skills and the ability to handle challenging situations with professionalism. If you are looking for an opportunity to grow your career in the BPO sector and are committed to delivering outstanding customer service, we encourage you to apply for this position. Join us in making a difference in the lives of our customers and be part of a dynamic team that values your contributions.

This job is provided by Shine.com

📌 International BPO Customer Support Executive (Gurugram)
🏢 Sharda Consultancy Services
📍 Gurugram