We are seeking a dedicated and enthusiastic International BPO Customer Support Executive to join our team in Haryana. The ideal candidate will be responsible for providing exceptional customer service and support to our international clients, ensuring a high level of satisfaction and engagement. This role is crucial in maintaining our reputation for excellence in customer service within the BPO sector.

Key Responsibilities

- Handle inbound and outbound calls related to customer inquiries, complaints, and support requests in a professional manner.

- Provide accurate information regarding products and services, ensuring that customer needs are met effectively.
- Assist customers with travel-related queries and processes, demonstrating a strong understanding of the travel industry.
- Maintain detailed records of customer interactions and transactions, ensuring all information is accurate and up-to-date.
- Collaborate with team members to improve processes and enhance customer experience.




- Participate in training sessions to stay updated on product knowledge and customer service best practices.

Required Skills

- Strong communication skills, both verbal and written, with a focus on customer interaction.
- Experience in the international BPO sector, particularly in voice processes.
- Ability to handle customer queries with patience and professionalism.
- Familiarity with travel processes and customer support in the travel industry is a plus.
- Strong problem-solving skills and the ability to work in a fast-paced environment. If you are passionate about customer service and have a desire to work in a dynamic BPO setting, we encourage you to apply for this exciting opportunity. Join us in delivering outstanding support to our international clientele and be a part of our growing team.

This job is provided by Shine.com

📌 International BPO Customer Support Executive (Gurugram)
🏢 Sharda Consultancy Services
📍 Gurugram