Job Description Front Desk Executive (Facility Management)

Job Title: Front Desk Executive
Department: Facility Management / Administration
Reporting To: Facility Manager / Admin Manager
Location: Chennai ,Gurgaon,Vizag
Employment Type: Full-Time

Job Purpose

The Front Desk Executive will be responsible for managing the reception area and providing professional front-office support to employees, visitors, vendors, and clients. The role involves maintaining smooth day-to-day reception operations, coordinating with facility management teams, handling visitor management, and ensuring a professional and welcoming workplace environment.

Key Responsibilities

- Manage the reception/front desk and ensure it remains organized and professional at all times.
- Welcome and assist visitors, clients, contractors, and vendors in a courteous and professional manner.
- Manage visitor registration, visitor passes, and access coordination as per company policies.
- Handle incoming calls, emails, courier deliveries, and general enquiries.
- Coordinate with security, housekeeping, maintenance, transport, and other facility teams.
- Maintain visitor logs, access records, courier registers, and other front-office documentation.
- Coordinate meeting room bookings and assist visitors with meeting arrangements.
- Inform concerned employees about visitor arrivals and coordinate their access.
- Receive, record, and distribute incoming courier/mail and coordinate outgoing courier services.
- Monitor reception-area housekeeping, cleanliness, and basic facility requirements.
- Raise and follow up on facility-related service requests and complaints.
- Support employee and visitor access-control requirements in coordination with security.




- Assist the Facility Manager with administrative reports, MIS, documentation, and records.
- Support emergency procedures and follow workplace safety and security protocols.
- Maintain confidentiality of company, employee, and visitor information.
- Ensure compliance with company SOPs, facility policies, and service standards.
- Perform other administrative and facility-support activities as assigned.

Required Skills & Competencies

- Excellent verbal and written communication skills.
- Pleasant, professional, and customer-service-oriented personality.
- Good interpersonal and coordination skills.
- Basic knowledge of MS Office, email, and office systems.
- Good organizational and time-management abilities.
- Ability to handle multiple tasks and visitors efficiently.
- Strong attention to detail and documentation skills.
- Ability to coordinate effectively with vendors and internal departments.
- Qualified grooming and workplace etiquette.
- Ability to remain calm and courteous while handling difficult situations.

Education & Experience

Education: Graduate in any discipline; diploma/certification in Front Office, Hospitality, Administration, or Facility Management is an advantage.

Experience: 13 years of experience in front office, reception, administration, hospitality, corporate office, or facility management. Experience in a corporate/managed facility environment will be preferred.

Key Performance Indicators (KPIs)

- Visitor and reception management efficiency.
- Professionalism and quality of front-desk service.
- Accuracy of visitor, courier, and administrative records.
- Timely coordination of facility-related requests.
- Internal employee and visitor satisfaction.
- Compliance with security, safety, and facility SOPs.
- Timely escalation and closure of issues.

📌 Front Office Executive (Visakhapatnam)
🏢 Genius Consultants
📍 Visakhapatnam