- ITIL, ITSM, Collaboration skill, stakeholder management, IT development and support experience, Problem Management, Change Management.
- Sound knowledge on the technology - Kafka, Gem Fire ,Life Ray, Postgres, Istio and Skill Set - OCP, Linux, JAVA, PL SQL
- Providing periodic major incident metrics reports
- Leveraging technology to issue all communications and providing key stakeholder management
- Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
- Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution
- Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews