Roles and Responsibilities

- Execute a detailed implementation plan, ensuring the successful deployment of our software within a specified timeframe for each client.

- Conduct in-person / virtual training sessions with clients to guide them through the software, ensuring they are fully equipped to use the system effectively.

- Provide timely and effective solutions to client queries, addressing any concerns and ensuring a smooth user experience.

- Work closely with the Tech & QA team to resolve any technical issues that arise during or after implementation, ensuring minimal disruption to the client.

- Collaborate with the Product team by sharing valuable user feedback and insights to drive continuous product improvement.

- Create & Update comprehensive user training materials and guides to support clients in their ongoing use of the software.





- Provide clients with regular updates on the implementation progress, maintaining transparency and keeping the project on track.

- Lead webinars to train multiple clients simultaneously, maximizing efficiency and ensuring a broad understanding of the software's capabilities.

Skills & Qualifications

- Degree Preferred –B.Com, M.Com, Inter CA, Inter ICAWA

- Robust understanding of AP / AR processes.

- Quick learner with the ability to adopt new software.

- Excellent communication and training skills.

- Strong analytical abilities for issue resolution.

- Ability to manage tasks and meet deadlines.

- Skilled in creating user guides and conducting training sessions.

- Proficiency in SAP is a plus

- Experience: 3 year

📌 Implementation Executive (Accounting Software) (Mumbai)
🏢 Firmway
📍 Mumbai