Implementation and Support Technician (Bengaluru)

Implementation and Support Technician (Bengaluru)

16 Oct
|
Semnox Solutions
|
Bengaluru

16 Oct

Semnox Solutions

Bengaluru

Job highlights

- Native Spanish language is required . Ability to speak and communicate in English fluently (90%) .
- Preferred Skills and Experience
- Additional Requirement and Work Environment
- Must be able to perform physical labor involving bending,kneeling,and lifting
- Experience working in Family Entertainment (FEC),Amusement parks,and Theme parks is a plus . .

Desired Profile:
- Native Spanish language is required
- Ability to speak and communicate in English fluently (90%)
- Working knowledge of Windows desktop and server operating systems and architecture
- Data analysis via queries and basic server operations is an advantage
- Valid Passport (travel to national international locations as needed)
- Valid US Visa (if applicable)
- Willing to work flexible hours including weekends and evenings based on national and international customer demand

Preferred Skills and Experience
- Adequate knowledge of electronics and basic Network knowledge with router and access point configuration knowledge
- Experience working in Family Entertainment (FEC), Amusement parks, and Theme parks is a plus
- Experience of working with arcade game machines is an advantage
- Experience in warehouse and parts management is an advantage





Additional Requirement and Work Setting
- Must be able to perform physical labor involving bending, kneeling, and lifting.
- The installation and support of equipment will require physically receiving, unpacking, moving, lifting, and racking computer and network-related devices, cables, and accessories.
- Drilling may be part of the installation process.

Roles and Responsibilities
- Implementation/Installation and technical support
- Installing and configuring hardware, network, and software components of the solution necessary for the successful implementation of the RFID Cashless systems
- Troubleshooting and resolving implementation issues in regards to Hardware, network, or software
- Field incoming help requests from customers via telephone, email, or any other media or work orders in a courteous manner and meet agreed service level agreements with customers.
- Perform hands-on fixes, including installing and upgrading software, implementing file backups, and configuring systems and applications.
- Test fixes to ensure the problem has been adequately resolved.
- Perform post-resolution follow-ups to help requests.

📌 Implementation and Support Technician (Bengaluru)
🏢 Semnox Solutions
📍 Bengaluru

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