You will be responsible for working on the day-to-day operations requirement from IT with regards to Incident, Service Request and Asset management for Kolkata Location.
Position Specific Skills
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support