Role & responsibilities

- Customer Acquisition
- Identify and approach potential home loan customers.
- Generate leads through referrals, builders, agents, and other sources.
- Explain available home loan products, interest rates, and eligibility criteria.
- Customer Assistance
- Understand customers' financial requirements.
- Suggest suitable loan products based on income and repayment capacity.
- Explain EMI, tenure, processing fees, and other loan-related charges.
- Loan Application Processing
- Collect and verify customer application forms and supporting documents.
- Check basic eligibility based on income, employment, credit history, and property details.
- Enter and update customer and loan information in the system.
- Documentation
- Collect documents such as identity proof, address proof, income proof, bank statements, and property documents.
- Ensure documents are complete and accurate.
- Coordinate with customers for any missing or additional documents.
- Coordination with Internal Teams
- Coordinate with credit, legal, technical, operations, and verification teams.
- Follow up on credit approval, property verification, and legal checks.
- Resolve documentation or process-related issues.
- Loan Disbursement
- Coordinate with the customer and relevant teams for loan sanction and disbursement.
- Ensure all required conditions are fulfilled before disbursement.
- Follow up until the loan amount is successfully disbursed.
- Sales & Target Achievement
- Achieve monthly/quarterly home loan targets.
- Maintain a healthy sales pipeline.
- Develop relationships with builders, real estate agents, and other referral partners.




- Customer Relationship Management
- Maintain regular communication with customers throughout the loan process.
- Address customer queries and complaints promptly.
- Build long-term relationships for referrals and repeat business.
- Compliance
- Follow company policies, RBI guidelines, KYC requirements, and lending procedures.
- Ensure accurate and ethical handling of customer information and documents.

Preferred candidate profile

- Education: Graduate in any discipline; MBA/PGDM in Finance or Marketing is an added advantage.
- Experience: 13 years of experience in home loans, housing finance, banking, NBFC, or financial services preferred.
- Sales Skills: Strong ability to generate leads, acquire new customers, and achieve sales targets.
- Communication: Excellent verbal and written communication skills with good customer-handling ability.
- Product Knowledge: Basic understanding of home loans, loan eligibility, EMI, interest rates, documentation, and disbursement processes.
- Relationship Management: Ability to build and maintain relationships with customers, builders, brokers, and channel partners.
- Follow-up Skills: Robust follow-up and coordination skills with customers and internal departments.
- Computer Skills: Basic knowledge of MS Office, CRM, and loan-processing systems.
- Personal Attributes: Self-motivated, target-oriented, disciplined, proactive, and willing to work in a field-sales environment.
- Language: Knowledge of the local language along with English/Hindi is an advantage.
- Other: Willingness to travel locally for customer meetings and lead generation

📌 Relationship Executive (Hyderabad)
🏢 UBI Services
📍 Hyderabad