Opening for Helpdesk Support Engineer with our client in Navi Mumbai

- Role: Helpdesk L1 Support

- Experience: 1+ Years

- Location: CBD Belapur, Mumbai (Work From Office)

- Domain Preference: Banking

- Education: BE/BTech/MCA/Bachelors Degree - With required IT Experience

- Work Schedule: 2nd & 4th Saturday off

- Work from Home: Not Applicable

Required Technical Skill Set:

- Knowledge of SQL (Select & Updates)

- Knowledge of Handling Ticket Tool

- Proficiency in Banking Domain

- Knowledge of Core Banking would be advantage

Key Responsibilities:

- Resolving tickets raised in the Ticketing Tool system

- Following & Maintaining SLAs while resolving the tickets.

- Coordinating with internal teams to resolve customer issues and improve overall customer experience.





- Should be flexible with work timings during month end, quarter end, Half yearly and yearly closing activity.

Additional Requirements:

- Ready to work in a banking production environment

- Flexible for critical business periods and extended hours (Adaptable to Month end, Quarter end, Half yearly and Yearly closing activity)

- Working from client Location (Belapur Navi Mumbai) per Banking Calendar Days (All Saturday working Except 2nd & 4th)

If interested, kindly share CV on [email protected]

📌 Helpdesk Support Engineer (Navi Mumbai)
🏢 Nelito System
📍 Navi Mumbai