- MCP/MSCE/MSCA or HDI CSS ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem management

- Leading teams to provide technical assistance and supportrelated to computer systems, hardware, or software.

- Technical helpdesk and call center experience.

- Disciplined, problem solving approach towards customers and ability to guide team members

- Responds to queries either phone or email or in person, runbdiagnostic programs, isolate problem, and determine and implement solution.

- Write training manuals, train users, maintain reports, must have used incident tracking systems etc.

- Route problems to next level support. Positive communication skills, documentation skills, ability to handle end users and unforeseen situations.

- Customer focus, technical expertise and team leader.

- Leading teams to provide technical assistance and support related to computer systems, hardware, or software.





- Technical helpdesk and call center experience.

- Disciplined, problem solving approach towards customers and ability to guide team members

- Responds to queries either phone or email or in person, run diagnostic programs, isolate problem, and determine and implement solution.

- Write training manuals, train users,maintain reports, must have used incident tracking systems etc.

- Route problems to next level support. Good communication skills, documentation skills, ability to handle end users and unforeseen situations.

- Customer focus, technical expertise and team leader.

Primary Skills:

- Technical Support Team Leadership / Service Desk Operations Management

Secondary Skills:

- Incident Management, Customer Support & End-User Troubleshooting

📌 Helpdesk Lead (Mumbai)
🏢 Bahwan Cybertek
📍 Mumbai