Job highlights

- .

Background in retail development management and strategic planning,with a preference for regional-level experience

- . 10+ years of experience in Sales / Retail operations with 7+ years of team management in lifestyle / luxury/apparel industries

Who re we looking for

- 10+ years of experience in Sales/Retail operations with 7+ years of team management in lifestyle/luxury/apparel industries.

- Proven track record in customer service management, ideally within fashion/retail or ecommerce.

- Background in retail development management and strategic planning, with a preference for regional-level experience.

- Demonstrates a client-focused, tenacious leadership style, leading by example.

- Strong problem-solving abilities and adeptness at making decisions under pressure.

- Possesses advanced Excel skills for data analysis.

- Resides in Delhi or is open to relocation.

What s the job role





- Supervise all store operations, ensuring compliance with company policies, procedures, and brand standards.

- Identify and develop marketing activation opportunities.

- Analyze key performance indicators (KPIs) such as sales, profitability, customer satisfaction, and inventory turnover.

- Provide robust leadership and mentorship to store managers and executives, fostering motivation and engagement.

- Identify and develop store managers talents, offering learning opportunities on operational best practices and leadership skills.

- Maintain a gold standard for customer experience, prioritizing satisfaction and loyalty.

- Drive achievement of store targets through effective leadership and performance management.

📌 Head of Retail (New Delhi)
🏢 Crepdog Crew
📍 New Delhi