Netscribes is a global leader in data, insights, and digital solutions, helping the world’s largest organizations accelerate growth and innovation. As a growth catalyst, we empower sales, marketing, product development, and strategy through a unique blend of domain expertise and technological capabilities. Our end-to-end solutions span data engineering, advanced analytics, AI, and intelligent automation—built to scale and adapt to dynamic business environments.

We partner with clients across the implementation journey, aligning with their ecosystem to deliver actionable intelligence, operational efficiency, and competitive advantage. For more information, visit www.netscribes.com.

Key Responsibilities

- Program ownership: Own end-to-end delivery accountability across managed technology engagements — spanning planning, execution, release management, and post-go-live support — with clear SLA and milestone commitments to the client.
- Client relationship management: Serve as the primary delivery point of contact for client stakeholders; run steering reviews, present progress and risk registers, and proactively address issues before they escalate.
- Team leadership: Lead and develop cross-functional pods of software engineers, data engineers, BAs, QA specialists, and scrum masters; sustain velocity while managing attrition and bench gaps.
- Agile and scrum governance: Drive sprint planning, stand-ups, retrospectives,



and release ceremonies across one or more scrum teams; coach scrum masters and enforce agile hygiene without being dogmatic about process.
- Technical oversight: Partner with tech leads on architecture decisions, code quality standards, and technical debt management; review delivery estimates and call out scope or timeline risks grounded in engineering reality.
- Delivery metrics and reporting: Define, track, and publish delivery KPIs — velocity, defect density, release frequency, client CSAT — and use data to drive continuous improvement across sprints. Risk and dependency management:
- Maintain an active risk and issue log; own the escalation path for blockers that cross team or client boundaries; coordinate with infrastructure, security, and third-party vendors as needed. Resource and capacity planning:
- Work with recruiting and resource management to forecast hiring needs, onboard current team members, and ensure the right skill mix is available ahead of upcoming sprints and milestones. Commercial awareness: Track hours burn, scope change, and margin health; flag commercial risks and support account management in contract renewals and expansion conversations.
- Practice development: Contribute to Netscribes' managed delivery playbooks, onboarding templates, and engagement operating models so that what works on one account can be replicated at scale.

📌 Head of Delivery (Mumbai)
🏢 Netscribes
📍 Mumbai