Must have deep watch knowledge

Role Overview The Head of Haute Horology will lead the strategic, commercial and operational growth of Ethos Haute Horology, establishing it as India's preferred destination for exceptional timepieces and watch collectors.

The role requires a unique combination of deep horological knowledge, luxury clienteling expertise, commercial acumen and the ability to build long-term relationships with international watchmaking maisons and high-net-worth individuals (HNIs) and ultra-high-net-worth individuals (UHNIs).

The incumbent will own the category's business performance, brand partnerships, collection strategy, client acquisition and retention, and overall luxury experience. The individual will also play a pivotal role in expanding Ethos's presence in the world of independent watchmaking and creating a differentiated proposition for India's growing community of collectors.

Key Responsibilities

A. Business Strategy & P&L; Ownership

- Take ownership & drive sales engagements with our top 1000 clients.
- Develop and execute the business strategy for Haute Horology, aligned with Ethos Limited's overall growth and profitability objectives.
- Own revenue, gross margins, profitability, inventory productivity and other key business metrics for the category.
- Identify opportunities to scale the business through new customer segments, strategic partnerships, exclusive collections and curated luxury experiences.
- Develop annual business plans, budgets, sales forecasts and category growth strategies.
- Monitor market trends, competitive activity, consumer preferences and emerging opportunities in the Indian luxury watch market.
- Build a scalable business model that balances exclusivity, customer experience, inventory investment and commercial returns.

B. HNI/UHNI Client Development & Collector Relationships

- Build and nurture a strong network of HNI and UHNI clients, collectors, entrepreneurs, family offices and other relevant luxury clientele.
- Develop a personalised clienteling strategy focused on long-term relationships, repeat purchases, referrals and customer lifetime value.
- Establish a structured client database covering customer preferences, collecting interests, purchase history and future acquisition aspirations, with appropriate confidentiality safeguards.
- Personally engage with strategic clients for rare acquisitions, special orders, limited editions and high-value transactions.
- Create bespoke experiences, private previews, collector evenings, exclusive launches and personalised watch consultations.
- Build a community of horology enthusiasts and collectors around Ethos Haute Horology.

C. Category Curation & Collection Strategy

- Curate a differentiated portfolio of high-complication watches, independent watchmaking, limited editions and collectible timepieces.
- Maintain a strong understanding of complications such as tourbillons, perpetual calendars, minute repeaters,



chronographs, astronomical displays and innovative mechanical movements.
- Evaluate product desirability, rarity, technical merit, brand positioning, collector demand and commercial viability.
- Collaborate with brand partners to secure access to exceptional and hard-to-obtain pieces.
- Develop insights on emerging collector preferences, new watchmaking innovations and changing demand across price points.
- Ensure the portfolio remains distinctive, credible and relevant to both established collectors and the next generation of luxury watch enthusiasts.

D. Sales Excellence & Client Experience

- Establish premium sales standards that reflect the knowledge, discretion and personalised service expected in haute horology.
- Lead high-value sales negotiations and support the team in converting qualified prospects into long-term clients.
- Ensure that every customer interaction communicates the craftsmanship, technical sophistication and heritage behind the timepiece.
- Develop product storytelling capabilities across the team, enabling associates to explain complex movements, complications and watchmaking techniques with confidence.
- Oversee the complete customer journey, from discovery and consultation to purchase, after-sales coordination and relationship management.
- Maintain the highest standards of discretion, authenticity, trust and professional conduct in all client interactions.

E. Inventory, Allocation & Commercial Governance

- Oversee inventory planning, product allocation, replenishment and stock ageing in collaboration with relevant internal teams and brand partners.
- Develop demand forecasts and assortment plans based on client interest, sales trends, allocation constraints and upcoming launches.
- Establish controls for high-value inventory, stock movement, product documentation, authenticity and secure handling.
- Review inventory productivity, sell-through, gross margin, ageing and working-capital utilisation.
- Coordinate with Finance, Supply Chain and Retail Operations to ensure effective business controls and reporting.
- Ensure all transactions, customer documentation and product movements comply with company policies and applicable regulatory requirements.

F. Marketing, Events & Market Development

- Partner with Marketing and CRM teams to develop targeted communication for collectors and luxury watch enthusiasts.
- Conceptualise invitation-only events, private viewings, collector sessions, brand showcases and exclusive product unveilings.




- Build strategic relationships with relevant luxury communities, collectors' networks and influential industry stakeholders.
- Develop a compelling market positioning for Ethos Haute Horology through product storytelling, thought leadership and curated experiences.
- Work with digital and content teams to communicate horological knowledge and strengthen category awareness while preserving brand exclusivity.
- Identify opportunities to expand the customer base across key Indian luxury markets and selected international client networks, where commercially relevant.

G. Team Leadership, Training & Capability Development

- Build, lead and develop a high-performing team with strong horological knowledge, luxury selling capabilities and relationship-management skills.
- Define individual and team objectives, sales targets, service standards and performance measures.
- Create structured learning programmes covering watchmaking fundamentals, complications, brand heritage, product knowledge and consultative selling.
- Coach team members on clienteling, negotiation, conversion, high-value sales and long-term account development.
- Foster a culture of product mastery, ownership, discretion, accountability and continuous learning.
- Build a strong succession pipeline and ensure consistent service standards across the category.

Education & Experience

- Bachelor's degree in Business Administration, Marketing, Luxury Management or a related discipline. A relevant postgraduate qualification would be an advantage.
- Typically 10–18 years of experience in luxury retail, fine watches, haute horology or another high-value luxury category, with substantial experience in commercial leadership and premium client relationships.
- Demonstrated experience in managing high-value sales, HNI/UHNI clientele, luxury brand relationships and business performance.
- Strong knowledge of Swiss and independent watchmaking, horological complications, mechanical movements, watchmaking heritage and collectible timepieces.
- Experience working with international luxury brands, premium retail formats or specialist luxury businesses.
- Proven ability to manage commercial targets, inventory economics, client portfolios and cross-functional teams.
- Experience in India’s luxury market, with an established understanding of the country's evolving collector ecosystem, would be highly desirable.

WHO SHOULDNT APPLY Note: Career stability is a mandatory screening criterion for this role. if you have been jumping roles every 2 years, this is not the place for you to interview

- Candidates must demonstrate a reliable and consistent career trajectory, with a minimum tenure of 3 years with each organisation being the expected benchmark.
- Candidates with frequent job changes, repeated short tenures or a pattern of moving between organisations every few months will generally not be considered suitable.

📌 Head - Haute Horology (Gurugram)
🏢 Ethos Watch Boutiques
📍 Gurugram