- Leadership and management of the sales, marketing, and account management/technical support teams, fostering a team-based culture, ensuring positive interactions with other teams within Company and with users /clients, Research Partners, and other external collaborators.
- The proactive engagement of the existing and potential user communities for the effective delivery of agreed budgets and targets for sales, marketing, account management/technical support.
- In agreement with the Executive Director, create and implement sales plans to grow income in target user market and geographic sectors globally.

• Working with Product Managers to agree positioning strategies for their product lines. • Through the in-depth understanding of user needs, identify new opportunities and markets for the application of strategies.

• Overseeing the annual renewals process, ensuring on-target retention of existing users.

• Responsible for the acquisition of new users.

• Oversee the relationship with clients/customers, to ensure the on-target delivery in line with the Service Level Agreement sales lead generation and support activities overall.

- Monitoring and management of sales and support processes in all the group companies.
- Ensuring the quality of technical support provided to Users.

• Coordination of exercises designed to capture the Voice of the Customer. • With a focus on continuous improvement, to propose and develop new services for organization, including those for commercial and academic co-operation that offer scientific benefits to the company and its users, and that contribute to the charitable aims of the company.

• Identification of competitive threats to the underlying base of the company and propose appropriate action.





• Develop and maintain technical and commercial awareness of the capabilities and use of all solutions and their advantages to users.

• Monitor and manage the performance of Sales Agents and distributors of the Company.

• Responsible for his/her own work planning against objectives set in agreement with the Executive Director.

Communication and Information:

- Report to and meet with, the Executive Director at a minimum of once per month.

• Represent and promote the interests of the company via external conferences and meetings. • Participate in and encourage the activities of organization in external consortia and expert groups in support of the companys charitable aims.

• Ensure effective internal communications both within the external facing functions and across the organisation.

• Continuously improve user relations with particular regard to the provision of efficient communications to facilitate product development and support management.

Financial:

- Working with the Finance Manager, agree and establish systems for the effective financial management of the external facing functions.

• Provide monthly financial results, forecasts and other KPIs for the external facing functions. Staffing, Management, and resources.

• Ensure that the skills and experience of organizations sales, account management and marketing teams are consistent with its scientific, technological and business needs for providing quality in present and future services.





• Encourage staff to represent Company at conferences and meetings with research partners and users to continuously grow the scientific reputation of the charity.

• Within the Company policies and procedures, establish clear functional structures for the externally facing functions, including the responsibilities and accountabilities of individuals.

• Establish transparent organisational structures and succession plans aligned with appropriate responsibilities, accountabilities and personal development for all staff within the team in line with anticipated growth.

• Provide support for all staff in keeping with the Organization Values, Policies and Procedures.

• Comply with all relevant policies and procedures.

• Complete all documents required by the company policies and procedures Other.

• Undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the function and Company goals.

Role & responsibilities

Preferred candidate profile

Education, Skills & Knowledge - Educated to degree level or equivalent Essential

PhD in a chemistry related field or equivalent experience - Desirable

Excellent leadership and management skills - Desirable

Significant structural chemistry/data management expertise - Essential

Knowledge of non-profit organisations - Desirable

Excellent communication and presentation skills at all levels including presenting information at board of director level - Essential

Demonstrable influencing skills - Desirable

Strong negotiating skills and knowledge of commercial agreements and frameworks - Essential

Experienced in account management and support - Essential

📌 Head Business Development (Mumbai)
🏢 WOW Softech
📍 Mumbai