Company Description Accor is a global hospitality group with more than 290,000 team members who place people at the center of their work, creating memorable experiences and nurturing a passion for service. With 45 hotel brands across all segments and 5,600 properties worldwide, Accor offers opportunities in luxury hotels, smart economy concepts, residences, and full-service resorts.

The group operates a fully integrated ecosystem of leading brands, personalized services, and expert solutions that continually reimagine how guests experience travel. Accor is committed to meeting diverse guest needs, making a positive impact locally and globally, and ensuring that hospitality benefits many communities. Team members are encouraged to grow, innovate, and contribute to meaningful guest experiences every day.

Role Description The Guest Service Associate (F&B;) is a full-time, on-site position based in Mumbai. In this role, the associate welcomes guests to the food and beverage venues, provides menus, explains offerings, and assists with recommendations to ensure a smooth and enjoyable dining experience.

Day-to-day responsibilities include taking and managing orders, coordinating with kitchen and bar teams, handling billing and payments, and responding promptly to guest requests or concerns.



The associate ensures that service standards and hygiene protocols are consistently maintained, supports reservation management for F&B; outlets, and contributes to upselling and promotional activities. Collaboration with colleagues and supervisors is essential to maintain efficient operations and deliver high-quality, guest-focused service.

Qualifications

- Strong guest-focused skills in Guest Services and Guest Service, with a commitment to creating welcoming and professional interactions.
- Customer Service capabilities, including handling inquiries, resolving concerns, and maintaining a positive attitude in a quick-paced environment.
- Experience with Reservations or table management systems for F&B; outlets, ensuring accurate bookings and efficient seating plans.
- Effective Communication skills, both verbal and written, to interact clearly with guests and coordinate with team members and other departments.
- Prior experience in food and beverage service or hospitality operations is highly beneficial.
- Ability to work flexible shifts, including evenings, weekends, and holidays, as required in hotel operations.
- Basic numerical and cash-handling skills, with attention to detail in billing and reconciliation.
- Professional appearance, reliability, and a willingness to learn Accor service standards and procedures.

📌 Guest service associate (F&B) (Mumbai)
🏢 Accor
📍 Mumbai