Job highlights

- 5+ years in Guest Relations or Grievance Redressal, hospitality or facility management preferred

- Manage guest concerns and laundry service operations, coordinate with vendors and internal departments, monitor complaint resolution

Profile: Guest Relations and Grievance Redressal

Department: Office of Food Outlets and Laundry Services

Key Responsibilities:

- Manage guest and user concerns related to laundry services, ensuring timely resolution and a positive service experience.

- Act as the primary point of contact for guest queries, complaints, and service requests.

- Monitor the complaint management system, investigate concerns, and ensure proper closure with transparent communication to users.

- Coordinate daily laundry operations, including service quality checks, lost laundry cases, and follow-up on pending requests.





- Collect and review monthly vendor feedback to improve service quality and guest satisfaction.

- Organise monthly vendor meetings, discuss service gaps, and follow up on agreed action points.

- Coordinate with internal departments, including Food Services, Guest House, VIP Laundry, and other university offices, to ensure smooth service delivery.

- Maintain service records, track recurring complaints, and recommend improvements in guest relations and grievance handling.

Experience: 5+ years of relevant experience in Guest Relations, Customer Service, Grievance Redressal, or Service Operations.

Experience in hospitality, hotels, or facility management will be preferred.

📌 Guest Relations & Grievance Redressal - Food Outlets and Laundry (Sonipat)
🏢 O.P. Jindal Global University (JGU)
📍 Sonipat